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HTC Global Services · 14 hours ago

Program Manager – Connected Vehicle Telematics

Auburn Hills, MI

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

HTC Global Services is a company focused on innovation and inclusion, seeking a Program Manager for Connected Vehicle Telematics. The role involves leading vehicle quality analysis, managing execution plans, and collaborating with various teams to ensure the success of telematics solutions.

SoftwareProperty & Casualty InsuranceInformation TechnologyInsurance

H1B Sponsor Likely

Responsibilities

Lead in‑field vehicle quality analysis and issue management

Conduct detailed reviews of in‑field vehicle quality concerns to identify patterns, root causes, and emerging risk areas

Categorize incoming tickets into well‑defined buckets to streamline triage, prioritization, and cross‑team alignment

Consolidate and reconcile data from multiple tracking systems to create a unified, accurate view of defect status and trends

Deliver weekly updates to the broader organization, highlighting categorization progress, key blockers, resolution status, and insights that inform engineering and operational decisions

Develop and manage an end‑to‑end execution plan

Build and maintain a comprehensive execution plan that outlines milestones, dependencies, owners, and timelines for quality‑related initiatives

Track progress against the plan, ensuring teams adhere to commitments and adjusting timelines or priorities as needed to maintain momentum

Provide periodic status reviews to leadership, calling out risks, mitigation strategies, and opportunities to accelerate delivery or improve process efficiency

Foster an environment of cooperation and collaboration with Brand, Department, Division and Group and Corporate management, business leaders, stakeholders, and ITPO as it pertains to the Connected Services Program

Responsible for the up-time and availability of Connected Services telematic solution and its supporting applications

Coach, mentor, develop and lead a best-in-class development team capable of delivering excellent results through agile iterative development methodologies to solving complex technical and business challenges in the area of Connected Services

Report to senior executives on the progress of individual projects and the overall program

Exercise independent judgment and discretion in overall project management by prioritizing, planning and tracking project progress

Leading technical decisions and solutioning to minimize the duration and severity of business impacts leveraging ITIL standards, and to ensure up-time and stability SLAs are achieved

Interface with application developers to coordinate systems implementation and releases

Provide high quality service to our business customers as a primary support contact for our applications

Collaborate with Product Management and business owners in defining the Product Vision including strategies for utilizing and managing incoming data

Qualification

Agile methodologiesTelematics solutionsProject managementData analysisTeam leadershipCommunication skillsCollaboration

Required

Years of Experience: 8