TriCom Technical Services · 20 hours ago
Traveling Technology Support Specialist
Kansas City, KS
Full-time
Onsite
Mid Level
3+ years expTriCom Technical Services is seeking a Traveling Technology Support Specialist who will deliver hands-on Tier-1 and Tier-2 technical support for end users across a regional territory. This role involves troubleshooting hardware and software issues, providing desktop support, and coordinating device management while ensuring high levels of customer service.
Human ResourcesMarketingProfessional ServicesDigital MarketingProfessional Networking
No H1B
Responsibilities
Troubleshoot and resolve hardware and software issues across Windows, Mac, and mobile devices
Provide in-person and remote desktop support for applications, devices, and user access
Support Microsoft 365 services including Teams, SharePoint, Exchange distribution lists, and mailbox permissions
Travel on a scheduled route, and as needed, to regional locations for support and project work
Serve as an escalation point for Tier-1 Service Desk issues
Coordinate device ordering, deployment, replacement, and asset lifecycle activities
Act as on-site technical support for basic networking, server, and systems tasks under guidance from senior teams
Communicate clearly and professionally with end users and Leadership on issues and resolution status
Deliver a high-level of customer service in all interactions
Qualification
Required
3+ years of experience providing desk-side and desktop support in a Windows environment
Experience supporting Microsoft Office and Microsoft 365 tools
Hands-on experience troubleshooting Windows and Mac workstations
Working knowledge of Active Directory user and group management
Experience supporting Apple devices including iPhone, iPad, and Mac computers
Strong customer service, communication, and interpersonal skills
Ability to work on-site Monday through Friday during standard business hours
Willingness to travel approximately 25%, up to one week per month, within an assigned regional zone
Valid driver's license with a clean driving record
Benefits
Medical/Dental Benefits
Paid time off
Paid Holidays
401(k)
Company
TriCom Technical Services
TriCom Technical Services is a digital golden age of Information Technology company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charlie Fossell
Chief Operations Officer/Partner
Company data provided by crunchbase