ADT · 14 hours ago
AI & Digital Experience Intern
Boca Raton, FL
Internship
Hybrid
Intern
$22/hr - $25/hrADT is a company focused on enhancing customer experience through innovative solutions. They are seeking an AI and Digital Experience Intern to support initiatives in artificial intelligence and digital self-service, analyzing AI performance and improving self-service tools.
National DefenseCyber SecurityInternet of ThingsInformation TechnologyHomeland SecuritySecuritySmart Home
No H1B
U.S. Citizen Only
Responsibilities
Analyze AI interactions to identify quality issues and optimization opportunities
Conduct QA reviews of conversational flows and dialogue performance
Assist in designing and improving digital self-service tools
Manage and edit knowledge articles, including AI format conversion
Partner with cross-functional teams to align solutions with CX goals
Qualification
Required
Familiarity with Salesforce; Salesforce Administrator Certification or completion of relevant Trailhead modules preferred
Strong communication skills, with the ability to clearly present findings and propose solutions
Analytical mindset with strong problem-solving skills and attention to detail
Passion for improving customer experience through thoughtful, user-centric solutions
Currently pursuing a Bachelor's or Master's degree in a relevant field, with a graduation date between December 2026–August 2027
U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship
Must be available for the entire duration of the internship program, from May 18-July 30, 2026
Preferred
Salesforce certifications or demonstrated proficiency with Salesforce tools
Academic or professional coursework in Artificial Intelligence concepts and applications
Experience with big data tools or platforms (e.g., Hadoop, Spark, NoSQL)
Background in customer service or call center environments
Proactive, high-energy mindset with eagerness to learn and advance ADT's AI and CX initiatives
Benefits
Culture of professional development & training, including access to LinkedIn Learning, collaborative team support, and exposure to meaningful, real-world projects
Front-line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series
Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs
Volunteer opportunities to give back and make a difference in the communities we serve
Company
ADT
ADT is a security company that provides smart home solutions and business security.
Founded in 1874
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
Company data provided by crunchbase