Eko Health · 12 hours ago
Customer Experience Associate
Emeryville, CA
Full-time
Hybrid
Entry Level
$47K/yr - $52K/yr
2+ years expEko is a leading healthcare technology company focused on providing AI and digital tools for detecting heart and lung diseases. As a Customer Experience Associate, you will manage core support interactions, handle escalations, and ensure high-value customers receive exceptional service throughout their journey.
Medical DeviceArtificial Intelligence (AI)HealthcareSoftwareHealth CareHealth DiagnosticsMachine LearningmHealth
Responsibilities
Provide omni-channel support with accuracy, warmth, and efficiency
Deliver a concierge-style experience, ensuring every customer is supported throughout their journey
Own complex cases and escalations, driving them to full resolution
Support high-value clinicians and accounts with white-glove care and seamless transitions to Sales when needed
Lead service recovery, turning challenging moments into opportunities for loyalty
Respond thoughtfully to public reviews and social posts
Proactively identify and share customer insights with CX leadership
Collaborate with Fulfillment, Product, Sales, and Marketing to create smooth resolutions
Contribute to team knowledge and processes by giving feedback on frontline workflow
Qualification
Required
2+ years of customer support experience, ideally in ecommerce or healthcare tech
Strong written and verbal communication skills for both direct and public interactions
Proven ability to provide white-glove support and handle sensitive escalations
Familiarity with CRM/ticketing systems (Zendesk preferred)
A proactive, problem-solving mindset with excellent judgment under pressure
Collaborative by nature. A team player who makes the group stronger
Preferred
Experience in healthcare or DTC
Exposure to public reputation management (reviews, social media)
Knowledge of HIPAA-compliant support practices
Benefits
Paid-time off
Medical/Dental/Vision, Disability + Life Insurance
One Medical membership
Parental Leave
401k Matching
Work from home equipment stipend
Flexible schedules
Wellness programs (Wellness Wednesdays, Time off)
Wellness perks (Headspace, Ginger, Aaptiv, Physera)
Learning and Development stipend
Company
Eko Health
Eko Health is a digital health company providing digital stethoscopes and an AI detection platform for diagnosing heart and lung diseases.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$173.2MKey Investors
National Institutes of HealthMorningside,PROOFHighland Capital Partners,Questa Capital Management
2024-06-05Series D· $41M
2022-09-20Grant· $2.7M
2022-03-22Series C· $30M
Leadership Team
Connor Landgraf
Co-founder & CEO
Tyler Crouch
Co-Founder & Lead Product Architect
Recent News
Research and Markets
2025-12-02
Company data provided by crunchbase