CornerStone Technology Talent Services · 18 hours ago
Help Desk Representative
Richardson, TX
Contract
Onsite
Mid Level
3+ years expCornerStone Technology Talent Services is seeking a Help Desk Representative to provide first-level technical support. In this role, you will troubleshoot hardware and software issues, assist internal users, and document and resolve tickets while collaborating with senior team members to escalate complex problems.
Staffing & Recruiting
Responsibilities
Provide first-level technical support via phone, email, and ticketing system
Troubleshoot user issues related to desktops, software applications, authentication, and connectivity
Assist with basic server-related tasks, system updates, and account provisioning
Document incidents, resolutions, and recurring trends
Collaborate with senior team members to escalate and resolve complex problems
Deliver a positive support experience through clear communication and follow-through
Qualification
Required
Bachelor's degree OR equivalent experience
Three or more years of experience in IT support, call centers, network operations, or software support
Experience working with servers (Windows preferred)
Strong troubleshooting skills and the ability to work independently
Preferred
Professional IT certifications are a plus and may substitute for experience
Company
CornerStone Technology Talent Services
CornerStone Technology Talent Services (TTS) delivers scalable IT hiring, government workforce solutions, and executive search with precision.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase