Public Sewer Service · 13 hours ago
Sewer & Drain Cleaning Service Manager
West Caldwell, NJ
Full-time
Onsite
Senior Level
5+ years expPublic Sewer Service is a large New Jersey contractor specializing in commercial sewer & drain cleaning and related services. They are seeking a Service Manager to oversee day-to-day field operations, manage crews and workflows, and ensure high-quality service delivery.
Construction
Hiring Manager
Jim Bogush
Responsibilities
Manage the day-to-day operations of the Commercial Sewer Cleaning Division, ensuring crews, equipment, and schedules are aligned to meet customer commitments and profitability goals
Plan and control daily/weekly scheduling and dispatch, including emergency/on-call coverage in a 24/7 service environment
Directly supervise field leadership and crews (foremen, operators, techs, drivers): coaching, performance management, training coordination, and accountability
Serve as the primary office-based point of control for job planning, routing, work order flow, and real-time coordination with the field
Oversee customer communication and service execution, including handling escalations and ensuring professional, timely resolution
Review and approve job scopes, proposals/work orders, and field documentation, ensuring accuracy, completeness, and on-time deliverables—especially CCTV reports
Track operational KPIs (productivity, labor utilization, job costing, margins) and adjust staffing/equipment deployment to remove bottlenecks
Ensure safety and compliance across all operations (OSHA practices, traffic control, confined space protocols as applicable); support incident reporting and corrective actions
Coordinate fleet and equipment readiness: preventative maintenance, repairs, inspections, vendor coordination, and uptime planning
Lead operations across key service lines, including: Jet/Vac jetting & vacuum services (sanitary/storm, catch basins, grease/sand/silt removal, obstruction removal, etc.)
CCTV/TV inspections and pipe locating (2”–72” lines; reporting/deliverables)
Grease trap maintenance and pumping programs
Sewage pump and pit cleaning/repairs/installations
Partner with ownership/management on staffing plans, service capacity, process improvements, and continuous improvement initiatives
Qualification
Required
5+ years in sewer/drain/underground utility operations with at least 2–3 years in a supervisory/lead role (or equivalent operations management experience)
Working knowledge of Jet/Vac operations and/or CCTV inspection workflows
Familiarity with producing or reviewing CCTV inspection reports and documenting findings
Strong scheduling/dispatching skills and ability to manage multiple crews and emergency calls
Solid communication skills with customers, vendors, and field teams
Valid driver's license (CDL a plus—especially for vacuum/jetting environments)
OSHA training/certifications; confined space/traffic control experience
Benefits
401K
Health insurance
Retirement plan
Paid time off
Paid holidays
Company
Public Sewer Service
In today's economy, dealing with a large and reputable sewer service company in NJ like Public Sewer Service offers many advantages.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase