Pfizer · 3 hours ago
Sr Manager, Experience Design (Agentic & Conversational Product Design)
United States - Missouri - St. Louis
Full-time
Hybrid
Mid, Senior Level
$124K/yr - $201K/yr
6+ years expPfizer is a global biopharmaceutical company focused on creating breakthroughs that change patients' lives. They are seeking a Senior Manager of User Experience to lead design efforts within their Forward Impact Teams, utilizing AI tools and rapid prototyping to create high-impact solutions. This role involves collaborating with cross-functional teams to deliver innovative digital products quickly and efficiently.
BiotechnologyHealth CareMedicalPharmaceuticalPrecision Medicine
No H1B
Responsibilities
Be a vocal, engaged, proactive, and hands-on partner and thought leader within a cross-functional team (engineers, strategists) in delivering rapid prototypes that solve high-priority business problems, utilizing AI-driven design and internal tools to drastically reduce traditional design timelines
Collaborate intimately with Product and Engineering teams to rapidly iterate and produce MVPs and proof of concepts that can validate business ideas within days
Deliver end-to-end design for high-impact projects under tight deadlines, ensuring alignment with business goals, user needs, and technical feasibility
Create dynamic, interactive prototypes optimized for cross-platform functionality, using internal tools and AI technologies to validate concepts quickly and gather actionable insights
Ensure accessibility compliance (WCAG 2.1 AA) across all designs, championing inclusive design practices for diverse user needs
Lead by example in design quality, from medium-fidelity wireframes to high-fidelity interactive prototypes, while maintaining a strong focus on efficiency and rapid iteration
Flex across pods based on demand, providing surge support during peak periods
Lead the design of Agentic AI experiences where systems can plan, make decisions, call tools/functions, and complete multi-step workflows with humans in the loop
Own Conversational UX end-to-end (chat and/or voice): dialog flows, intents, entities, conversation state, turn-taking, confirmations, error recovery/repair, escalation to human support, and safe fallback behaviors
Design and document assistant behaviors (tone/voice, grounded responses, refusal patterns, transparency cues, “why this happened” explanations, and trust-building interaction patterns)
Partner with Engineering/Data/AI to shape LLM-enabled experiences
Create prototypes that simulate agent behavior not only static screens to validate workflows and risks quickly
Drive the integration of internal design systems, ensuring reusability and consistency across all prototypes and digital products
Extend the design system for AI-first patterns (assistant UI components, conversation templates, transparency/disclosure components, escalation patterns, and trust/verification cues)
Continuously evaluate and refine design processes to accelerate delivery, focusing on the reduction of external tool licensing costs and eliminating the need for external agencies
Build and maintain detailed design documentation, including templates, components, guidelines, and design specifications to ensure efficiency and scalability
Establish key performance metrics (velocity, quality, adoption) to track the impact of design initiatives on business objectives
Ensure clear and actionable feedback loops between teams and stakeholders, creating a structured approach to design reviews and revisions
Leverage AI tools to streamline the design handoff process, collaborating with the engineering team to ensure smooth transitions from prototype to production
Create reusable playbooks and pattern libraries for agentic workflows and conversational design (e.g., escalation, repair, safety responses, approvals, and multi-step task orchestration)
Proactively train and mentor designers and cross-functional partners on the rapid prototyping process, AI tools, and internal design systems
Champion a culture of continuous learning by encouraging innovative thinking, experimenting with new design techniques, and sharing best practices
Develop self-service templates, starter kits, and design patterns that enable non-designers to create basic prototypes independently, accelerating delivery timelines across the organization
Lead design workshops to promote knowledge sharing and align teams on best practices for AI-powered design, rapid iteration, and lean development processes
Mentor and grow junior designers, fostering a high-performing and adaptive design culture that thrives on experimentation and creative problem-solving
Serve as the primary advocate for design within the FIT Pods, aligning design goals with business objectives and ensuring that rapid prototyping efforts are focused on generating measurable impact
Take ownership of the overall design strategy and execution within the pods, driving decisions with a focus on speed, cost-efficiency, and delivering value to the user and the business
Provide thought leadership on AI-first design strategies, pushing boundaries on how design processes can be augmented with AI tools to accelerate timelines and improve quality
Develop and present high-level strategic recommendations to senior leadership, clearly articulating the value of rapid prototyping and AI-powered design in achieving business goals
Help shape the evolving design operating model to ensure alignment with business needs while maintaining a focus on simplicity, efficiency, and scalability
Act as a product-minded design strategist: frame problems, define hypotheses, influence roadmaps with Product partners, and connect design decisions to measurable outcomes (e.g., task success, adoption, time-to-resolution, trust/quality indicators)
Support continuous improvement loops for AI experiences (conversation testing, scenario-based risk testing/red teaming inputs, prompt/flow regression considerations, and quality measurement in partnership with Product/Engineering)
Qualification
Required
Bachelor's degree in Design or related field
6+ years of progressive UX design experience, with a proven track record in delivering high-impact digital products and experiences
Extensive experience working with AI-driven design tools and platforms, with a deep understanding of how to leverage them for rapid prototyping and iterative design
"AI-first" mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles
Demonstrate experience designing Conversational UX (chat and/or voice), including dialog flows, conversation state, repair/fallback patterns, escalation, and tone/voice guidelines
Demonstrate experience designing Agentic AI workflows (systems that can take actions via tools/functions), including human-in-the-loop controls, approvals, transparency, and safe failure modes
Strong experience in managing teams in fast-paced, high-pressure environments, driving the creation of MVPs and proof-of-concepts that meet both business and user needs
Expertise in leading design strategy and execution for a wide variety of digital products, from ideation to delivery
A robust portfolio demonstrating experience with system-level design thinking, AI-powered experiences, and rapid prototyping techniques
Expertise in accessibility and inclusive design, with hands-on experience ensuring WCAG 2.1 AA compliance across a wide variety of digital platforms
Proven ability to deliver complex design projects under tight deadlines with a focus on speed, efficiency, and quality
Exceptional communication skills, including the ability to present and justify design decisions to senior leadership and diverse stakeholder groups
Strong analytical skills with the ability to interpret data and translate insights into actionable product decisions
Demonstrated ability to lead without authority through ambiguity and deliver high-impact solutions quickly
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact
Preferred
Background in designing for AI-driven user experiences or technologies, particularly in complex, dynamic environments
Strong product design experience (not only UI): partnering with Product/Engineering to shape scope, prioritize tradeoffs, and define measurable outcomes
Familiarity with front-end development principles, with a deep understanding of technical constraints and opportunities when designing for digital products
Previous experience with design systems at scale and a track record of developing and maintaining design systems for large organizations
Expertise in working within lean or agile environments, ideally in a startup-like atmosphere with a focus on iterative testing and fast-paced product cycles
Previous experience designing within the healthcare or pharmaceutical sectors is a plus
Strong knowledge of service design, journey mapping, or customer experience frameworks
Experience with LLM product patterns
Experience defining responsible AI UX patterns: transparency/disclosures, explainability cues, privacy boundaries, and trust/safety guardrails
Experience with AI experience evaluation approaches: conversation quality testing, scenario-based risk testing, and iterative improvement loops tied to product metrics
Benefits
Participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary
Eligibility to participate in our share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation
Holiday and personal days
Paid caregiver/parental and medical leave
Health benefits to include medical, prescription drug, dental and vision coverage
Company
Pfizer
Pfizer is a biopharmaceutical company that discovers, develops, and delivers medicines and vaccines.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$38BKey Investors
Starboard Value
2025-11-21Post Ipo Debt· $6B
2024-10-07Post Ipo Equity· $1B
2023-05-16Post Ipo Debt· $31B
Leadership Team
Albert Bourla
Chief Executive Officer
Ian Read
Chief Executive Officer
Recent News
2026-02-09
Company data provided by crunchbase