Calix · 1 day ago
Resident Support Engineer - Ashburn, Virginia
San Jose, CA
Full-time
Onsite
Senior Level, Lead/Staff
$115K/yr - $172K/yr
8+ years expCalix is seeking a Resident Support Engineer in Ashburn, Virginia. This position will be responsible for managing the support of a strategic customer account and coordinating initiatives to ensure customer satisfaction with the overall support provided by Calix.
Telecom & CommunicationsBig DataSoftwareInformation TechnologyAnalyticsInfrastructureInternetTelecommunicationsVoIP
Responsibilities
Act as on-site primary technical point of contact for Calix Customer Success Support within this strategic account
Ensure effective and timely communication between the customer and the Calix extended teams
Maintain both internal and external action item registers for major initiatives as well as operational issues within these accounts
Drive internal cross-functional Calix teams to address issues in a timely manner
Ensure Calix products are ready for deployment projects and planning projects according to new feature release cycles
Support Customer on the deployment of Calix products within their network
Take a proactive approach to identify and anticipate technical problems and establish communication channels, mitigating strategies to help Customer with its business continuity
Provide troubleshooting and support as the subject matter expert in Calix technologies
Diagnosing non-operational behavior and driving software resolutions with the Calix development team
Collaborate with customer, internal and 3rd party stakeholders (technical and non-technical), leading discussions, technical whiteboard sessions, and the creation and delivery of executive level presentations
Collaborating on design and integration planning sessions
Facilitating communication regarding technical support cases, bug cases, and release notes for technical planning regarding Calix software and solutions
Manage Calix internal teams on Root Cause Analysis (RCA) and effectively communicate and drive closure with Customer stakeholders
Provide technical input to the Technical Account Manager for quarterly business reports - detailing technical support cases statuses, trends, performance of Calix Technical Support, best practice reviews, and opportunities for innovation and improvements
Qualification
Required
BS/MS in Electrical Engineering, Computer Engineering or equivalent
8+ years' experience in technical customer service, professional service or consulting environments with a deep understanding of SaaS technologies and Managed Services
Experience working with large tier 1 and tier 2 telecommunications service providers
Experience with configuration and troubleshooting of routers, aggregators, L2/L3 protocols
Experience with GPON, XGS-PON, TCP/IP, L2 Switching, QoS/DSCP, DHCP, AAA, ACL's, OSS/EMS, and Linux
Network engineering, design, and integration experience
Ability to quickly establish credibility with primary business customer as well as technical professionals
Technical knowledge of Calix products and platform features, capabilities, and best practices
Previous work on multiple large-scale complex projects with diverse network technologies
Self-managing (autonomous, detail-oriented, organized, creative)
Proven history of excellent follow-through skills
Top notch analysis, problem-solving and decision-making skills
Strong collaboration, negotiation and diplomacy skills
Excellent written and verbal communication skills, including ability to present and lead discussions from the executive to the developer level
Travel to customer location up to 15% annually
Preferred
CCNP/JNCIA/NRS II certification desirable
Familiarity with the Calix product portfolio or similar telecom technologies a plus
Benefits
Bonus
Company
Calix
Calix provides the cloud, software, systems and services for service providers to simplify business, excite subscribers and grow value
1001-5000 employees
H1B Sponsorship
Calix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (22)
2023 (25)
2022 (31)
2021 (19)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$100MKey Investors
Foundation Capital,Silicon Valley Bank,Sprout Group
2010-03-24IPO
2009-08-31Series Unknown· $50M
2003-02-07Series E· $50M
Leadership Team
Michael Weening
President and CEO, Member of the Board
Cory Sindelar
Chief Financial Officer
Recent News
2026-01-16
Company data provided by crunchbase