Stripe · 11 hours ago
Hardware Solution Specialist
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$125K/yr - $187K/yr
6+ years expStripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The Hardware Solution Specialist will work with complex Stripe Terminal users, providing support and troubleshooting for payments hardware and device management while collaborating with various teams to enhance user experience.
FinanceFinTechSaaSPaymentsMobile Payments
Responsibilities
Build familiarity with Stripe Terminal’s rapidly growing product suite, which includes EMVCo certified card readers, Tap to Pay on IPhone/Android, POS integrations, payment gateway partnerships and cloud-based device management
Troubleshoot issues and advise both SaaS platforms and direct enterprise users on their integrations and connectivity/hardware setup across multiple channels (including email, chat, and live calls)
Identify patterns in user issues, craft support materials and propose improvements to the Terminal Engineering team
Take an analytical approach to tracking points of friction for users and work cross-functionally to drive step-function improvements in user experience
Optimize our internal and external documentation for both technical and non-technical audiences
Qualification
Required
6+ years of experience building, troubleshooting and maintaining payments or IT/networking hardware at scale
Proven ability to partner with IT teams to stand up reliable infrastructure: dedicated LANs, DHCP/DNS hygiene, firewall/proxy rules and MDM configuration
Ability to troubleshoot issues across the device stack, including OS, ROM/firmware and application layers
Ability to interpret logs and reader diagnostics, including from tools like Splunk, Datadog/ and Grafana
Ability to self-serve basic SQL queries and comfortable modifying more complex ones
Operations savvy mindset, with an ability to identify and eliminate process friction while building scalable processes
Excel at written communication skills, with a passion to interact with users of varied technical backgrounds clearly and empathetically
Preferred
Payments domain knowledge, including hands-on experience with card readers and POS applications
Past experience in full-stack software development. Experience with Android mobile development preferred
Willingness to travel for site visits, pilot deployments, and complex escalations
Benefits
Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Wellness stipends
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
5001-10000 employees
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Andreessen Horowitz,Baillie Gifford,Founders Fund,General Catalyst,MSD Partners,Thrive CapitalAllianz X,AXA Group,Baillie Gifford,Fidelity,National Treasury Management Agency (NTMA),Sequoia CapitalAndreessen Horowitz,General Catalyst
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown
Leadership Team
Patrick Collison
CEO
Steffan Tomlinson
CFO
Recent News
2026-02-09
Entrepreneur.com
2026-02-06
Crowdfund Insider
2026-02-06
Company data provided by crunchbase