Matlen Silver · 1 day ago
Infrastructure Technical Writer (ALPH/Marietta, GA) ONSITE
Alpharetta, GA
Contract
Onsite
Senior Level, Lead/Staff
$60/hr - $60/hr
10+ years expMatlen Silver is a company that has been providing solutions for complex talent and technology needs for over 40 years. They are seeking a Senior Infrastructure Technical Writer to create and maintain enterprise-level infrastructure documentation, collaborating closely with engineering teams to ensure clarity and effectiveness in documentation delivery.
Human ResourcesInformation TechnologyRecruitingStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Dilshad Ibrahim
Responsibilities
Research and analyze requirements for new infrastructure environment builds, including on-prem and cloud solutions
Independently study proposed data center and cloud architectures, hardware components, and associated systems
Create and maintain complex Visio flow diagrams illustrating transaction flows, network connectivity, and system components
Partner with project managers to define documentation strategies, timelines, and deliverables
Collaborate with distributed engineering teams (Windows, Unix, Cloud, Network, Security, SQL DB, Monitoring) to gather technical inputs
Author and publish documentation for two audiences: + Online HTML knowledge articles for Operations Support teams + Infrastructure reference guides for Platform Engineering teams
Host virtual documentation handoff sessions using Microsoft Teams
Participate in peer reviews, mentoring, and documentation best-practice initiatives within a centralized documentation team
Documentation Formats • Online Knowledge Base articles • Printed Infrastructure Reference Guides
Qualification
Required
Bachelor's degree (Computer Science, English, or related field preferred)
10+ years of experience producing technical documentation, preferably in infrastructure, systems, hardware, or data center environments
Strong working knowledge of: Server farms and enterprise infrastructure, Network protocols, WAN/LAN configurations, Firewall and security concepts, System and application monitoring tools
Advanced Visio diagramming skills
Excellent written and verbal communication skills
Ability to work closely with engineers and translate complex technical concepts into clear documentation
Strong organizational and time-management skills with the ability to manage multiple deadlines
Self-starter with strong analytical skills and a passion for learning new technologies
Experience hosting both large and small Microsoft Teams meetings
Familiarity with documentation standards and collaborative documentation processes
Preferred
Hands-on experience with ServiceNow Knowledge Base is a plus
Benefits
Health, vision, and dental insurance (single and family coverage)
401(k) plan (employee contributions only)
Company
Matlen Silver
Matlen Silver is a staffing agency for IT firms.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michele Beilman
Chief Executive Officer
Jimmy De Silver
President & Owner
Recent News
2025-11-19
2024-05-30
2023-12-10
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