Fiserv · 17 hours ago
Client Support Analyst
Omaha, Nebraska
Full-time
Onsite
Entry, Mid Level
2+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. As a Client Support Analyst, you will provide front-line support to financial institution clients, resolving issues and collaborating with various teams to ensure timely resolutions and clear communication.
FinanceFinTechInformation TechnologyFinancial ServicesInformation Services
No H1B
U.S. Citizen Only
Responsibilities
Respond to client inquiries via phone, email, and customer relationship management (CRM) tools, documenting cases and actions taken
Investigate and resolve issues related to production quality, delivery schedules, and specifications, coordinating with operations and technology teams
Diagnose problems, identify root causes, and drive resolution plans while meeting service level agreements (SLAs)
Expedite complaint resolution by prioritizing cases, escalating appropriately, and ensuring timely client follow-up
Maintain proactive, consistent communication with clients, providing status updates and next steps via calls and/or Client 360
Create and maintain detailed reports and activity logs for client and management review; summarize trends and recommend improvements
Stay current on print and document solutions (e.g., Statement Advantage, print-ready documents) to provide accurate guidance and troubleshooting
Contribute to continuous improvement by capturing recurring issues, proposing preventive actions, and sharing knowledge articles
Qualification
Required
2+ years of experience in client support or key account management within a B2B setting, preferably in financial services, fintech, or print/document services
2+ years of experience in problem-solving client issues and developing client relations
2+ years of experience producing client-facing updates, reports, and activity logs with proficiency in Microsoft Excel, Word, and PowerPoint
Demonstrated ability to manage case queues, set priorities, and meet defined SLAs with strong written and verbal communication skills
Bachelor's degree in Business, Communications, or a related field, or an equivalent combination of education, related experience, and military experience
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role
Preferred
Familiarity with Fiserv solutions such as Statement Advantage and Digital Document Advantage
Experience with data analysis or quality techniques (e.g., Excel lookups, pivot tables) to identify trends and root causes
Exposure to workflow/ticketing practices or frameworks (e.g., ITIL) and continuous improvement methodologies
3+ years of experience with CRM tools and dashboards for case management and reporting
Benefits
Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
Crowdfund Insider
2026-02-05
2026-02-03
Company data provided by crunchbase