Zscaler · 13 hours ago
Senior Technical Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $150K/yr
5+ years expZscaler is a pioneer and global leader in zero trust security, seeking a Senior Technical Support Engineer to join their Customer Support department. The role involves providing expert support to customers, troubleshooting complex security and network issues, and collaborating with engineering teams to enhance product performance.
Cloud ComputingCyber SecurityEnterprise SoftwareCloud SecuritySecurity
No H1B
U.S. Citizen Only
Responsibilities
Provide second line consultation to independently debug complex security and network problems via phone and email
Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems
Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams
Develop department training programs and mentor engineers on advanced troubleshooting and case management skills
Analyze customer use-cases to provide strategic input on product and code changes throughout the development cycle
Qualification
Required
U.S. citizenship is required for this position due to the nature of the customers assigned to this role
5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
Proven experience managing escalations with enterprise customers and stakeholders
Detailed working knowledge of web-based security and network infrastructure, including NGFW, SSL/IPSec VPNs, and SD-WAN
Extensive experience analyzing packet captures and HAR traces to resolve connectivity and network performance issues
Preferred
Background in Internet and Security technologies such as SWG, Sandboxing, PAC files, and SCIM
Relevant vendor certifications such as CCNP or CompTIA Security+
Hands-on experience with public cloud environments including AWS, Azure, or GCP
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Company
Zscaler
Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.67BKey Investors
TPG GrowthLightspeed Venture Partners
2025-07-01Post Ipo Debt· $1.5B
2024-04-23Post Ipo Equity· $22.7M
2018-03-16IPO
Leadership Team
Jay Chaudhry
CEO, Chairman & Founder
Praniti Lakhwara
SVP, IT & Apps
Recent News
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