University of Utah Health · 12 hours ago
Communication Services Specialist II (Part time - AM - Day)
SLC Metro Area
Part-time
Onsite
Entry Level
1+ years expUniversity of Utah Health is hiring for a Communication Services Specialist II to provide communication services support within their centralized hospital call center. This role involves answering inbound calls, entering information into systems, and delivering high-quality customer service to support Nutrition Care Services operations.
EducationHealthcareHealth CareHigher EducationTechnical SupportTraining
Responsibilities
Answers incoming telephone calls on a multi-line system
Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner
Coordinates services provided to customers according to policies and procedures, and provides customer education as needed
Maintains excellent schedule adherence and productivity standards
Handles customer contacts in a timely and efficient manner. Customer contacts include patient and staff transfers, provider messaging, inquiries, complaints and feedback calls
Participates in weekly learning components and ongoing training opportunities
Performs other administrative or clerical duties and projects as assigned
Communicates with patients in a confidential, professional manner using tact and diplomacy when paging on call providers for medical concerns
Utilizes Epic to assist the Clinical Neurosciences Center in new patient referral services, and urgent clinical messages
Operates as an answering service, providing telephone and paging support for specific hospital departments and clinics, including but not limited to the 24 hour answering service and evening answering service lines
Qualification
Required
One year of call center, medical clinic experience, or customer service (including retail, security, and other customer facing positions)
Dependent upon department of hire, completion of the University of Utah Health Hospitals and Clinics Communication Services Specialist afterhours paging training may be required
Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer
Demonstrated excellence in verbal and written communications
Ability to verbalize empathy
Demonstrated excellent listening skills that enable appropriate responses to customer requests
Demonstrated computer literacy, including a working knowledge of Microsoft Office applications
Ability to type at least 40 WPM
Ability to assimilate data from various sources
Demonstrated knowledge and ability to apply the processes, activities, and tools associated with managing customer requests
Ability to maintain a professional demeanor and high productivity in stressful or difficult situations
Ability to prioritize and multi task in a fast paced environment
Ability to utilize Epic to assist patients when appropriate and understanding HIPAA regulations to ensure patient information is guarded and respected
Preferred
Call center experience in a healthcare setting
Patient-facing food service or nutrition-related experience
Experience working in a metrics-driven environment
Bilingual skills preferred
Language proficiency will be assessed during the screening process
Experience with Outlook
Experience with Epic
Two months of experience in a Communication Services Specialist I position
Company
University of Utah Health
University of Utah Health is the Intermountain West’s only academic health care system, combining excellence in patient care, the latest in medical research, and teaching to provide leading-edge medicine in a caring and personal setting.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Kahlert Foundation
2022-11-03Grant· $15M
Leadership Team
Michael L. Good, MD, FNAI
Chief Executive Officer
Pilar Varela, MSML
Director, Operations & Logistics for CEO of the Health System & SVP for Health Sciences
Recent News
2025-03-18
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