Cisco · 7 hours ago
Executive Desktop "Technical Support Specialist G6
Atlanta, GA
Full-time
Onsite
Mid Level
$86K/yr - $108K/yr
3+ years expCisco is a leading technology company revolutionizing how data and infrastructure connect and protect organizations. They are seeking a Technical Support Specialist to provide high-quality support to C-level executives, ensuring their productivity with devices and technology while advocating for their needs.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Serve as the CxOs main point of contact and build long-term relationships with assign clients-Advocate for unique solution & services for our CxOs
Deliver high-quality, white glove, one-on-one support to our executive leadership team (ELT)
Train and educate ELT & supporting staff on Cisco workplace applications and technologies
Lead projects to deliver new services, innovations, and/or process improvements to Cisco ELT
Develop strong relationships with IT leaders and technical specialists
Easily and effectively advocate and engage these groups when needed
Support high level internal meetings and impactful customer visits in the Boardroom and Customer Experience Center
Work with clients to resolve logistical and technical requirements for the quarterly Board of Directors Meeting and Investor Relations Call
Deliver remote and onsite support (e.g. CxO home support)
Travel locally, regionally, and internationally
Respond to executive team support needs quickly and effectively and participate in 24/7 on-call rotations
Support all technical setup and requirements of the Boardroom, including working with partners, vendors, and internal Cisco teams to maintain and upgrade in room solutions and resources
Work with our clients to coordinate and handle executive Boardroom engagements and provide in meeting support
Drive and coordinate client updates and resolutions
Maintain constant communication to whom you support, their executive assistants and IT Leadership
Develop solid technical & process-level understanding of Cisco IT services, apps, and technologies deployed to service our ELTs
Maintain knowledge of current technology, equipment, services, and standards for IT
Implement personal development plans to continually innovate cloud, desktop, network, video, mobile technologies for Cisco employee workforce efficiency
Qualification
Required
Extensive End-User Support Experience: BS/BA degree or Relevant 3-5 years of experience in hands-on technical support, including desktop, mobile device, email, and phone support
Operating System Proficiency: Expertise in current Windows and/or Mac operating systems
Core Infrastructure Knowledge: Experience with Active Directory, Microsoft 365 (O365) administration and troubleshooting
Hardware & Software Troubleshooting: Ability to diagnose and resolve complex hardware, software, and networking issues with meticulous attention to detail
Audiovisual (AV) & Conferencing Tools: Familiarity with troubleshooting AV equipment and remote conferencing tools such as Zoom or WebEx
Preferred
Exceptional Customer Service: A strong, positive, and professional customer service orientation is paramount, ensuring a high degree of customer satisfaction for VIP users
Excellent Communication Skills: Superior verbal and written communication skills, with the ability to break down complex technical information for non-technical users and communicate effectively with management
Patience and Professionalism: An 'endless amount of patience' and a polite, cultured demeanor when dealing with high-level personnel
Problem-Solving & Judgement: Strong analytical skills and the ability to prioritize work, exercise good judgment, and manage multiple tasks independently
Proactive & Meticulous: A proactive approach to IT support, sometimes involving comprehensive project management for new hardware rollouts and ensuring a seamless experience with meticulous attention to detail
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-02-09
Small Business Trends
2026-02-07
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