NEOGOV · 17 hours ago
DSHS HCLA Innovations Program Manager
Thurston County – Lacey, WA
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $94K/yr
4+ years expNEOGOV is seeking a dynamic and results-driven Innovations Program Manager to join the WA Cares Fund Division within the Department of Social and Health Services. This role involves leading strategic initiatives that influence core business processes and program policies to enhance long-term care services for older adults and individuals with disabilities in Washington State.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Analyze systems programs and operational deficiencies to provide management with actionable recommendations and alternatives
Lead collaborative business projects across the division to enhance program outcomes alongside key WA Cares Fund partners and experts
Apply independent judgment to evaluate business operations and deliver proactive, high-impact solutions that shape statewide practices
Conduct research and analysis of HCLA-wide policies and procedures to support evidence-based decision-making
Monitor strategic action plans, recommend adjustments, and support the planning of short and long-term business process improvements
Gather and interpret data from diverse internal and external resources to inform policy, forecasting, and program development
Design innovative strategies and policy proposals using analytical approaches and deep problem-solving techniques
Manage small to medium-sized projects, facilitate meetings and trainings, and build documentation that drives successful outcomes
Qualification
Required
A bachelor's degree in business administration, public administration, law, public health, health administration, or a related field
Four years of experience conducting research and analyzing policies, laws, rules, or regulations
Proven success collaborating on complex IT projects or systems alongside internal teams and external stakeholders
Skilled in analyzing and resolving critical technical and operational challenges while driving creative solutions and risk mitigation strategies
Ability to build strong relationships across all organizational levels and clearly communicate complex business and IT concepts to diverse audiences
Demonstrates innovative and decisive thinking, sound judgment, and effective problem-solving in high-stakes environments
Excellent organizational abilities with a track record of managing multiple deliverables and meeting key deadlines
Capable of independently researching, analyzing, and interpreting complex issues to inform strategic direction and planning
Deep understanding of the Department's strategic plan, core mission, and values, and how to translate them into actionable outcomes
Experience and/or knowledge conducting long-term care assessments
Excellent organizational skills including the ability to coordinate multiple work products and meet critical deadlines
The ability to use research, data and analysis to create reports and formulate and inform decision making
Experience managing system development and implementation projects within the Washington State environment and working with DSHS Enterprise Technology, WATech, and other state agencies
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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