Fives · 5 hours ago
Services Sales Operations Manager 1
Louisville, KY
Full-time
Hybrid
Entry, Mid Level
2+ years expFives Intralogistics Corp. is seeking a high-performing leader to manage the Services Sales Support team and drive growth within their Services business. This role oversees the full bid development process, ensuring timely, accurate, and competitive responses to RFPs/RFQs while collaborating with various departments to validate technical feasibility and improve operational efficiency.
ConsultingIndustrialIndustrial EngineeringMachine LearningMachinery ManufacturingManufacturingMechanical EngineeringWarehouse Automation
Responsibilities
Analyze customer requests, RFQs/RFPs, and specifications; develop solutions that meet technical, operational, and commercial objectives
Participate in customer meetings with Sales to gather and clarify technical requirements
Ensure proposed technical solutions are sound, competitive, and accurately reflected in proposal deliverables
Support bid/no bid decisions through feasibility and risk evaluation
Occasional travel to customer sites to understand conditions, gather requirements, and validate mechanical needs for requested scopes
Prepare detailed time, cost, and labor estimates for rebuilds, retrofits, upgrades, and other service based mechanical solutions
Review RFPs, contracts, and statements of work to identify risks, gaps, and ambiguities
Maintain standardized estimating tools including historical cost models, standard hours, and mechanical configuration datasets
Consult with clients, vendors, and internal SMEs to validate assumptions and resolve technical questions
Develop technical proposal documentation, including: Mechanical scope of work and System Descriptions, Manifests and equipment lists, Conceptual design inputs, Technical assumptions, exclusions, and clarifications
Support conceptual layouts, drawings, and technical packages in coordination with engineering and design teams
Ensure timely and accurate completion of all customer required technical documents
Work closely with Engineering, Services operations, and Sales to validate technical feasibility and ensure solutions meet functional and commercial requirements
Participate in kickoff calls, reviews, technical discussions, risk evaluations, and proposal lifecycle handoffs
Support the development of acceptance testing procedures and define acceptance criteria as needed
Provide cross‑departmental backup support for Applications Engineering
Assist with Services Engineering responsibilities on an as‑needed basis to support workload balance and project demands
Serve as a backup resource for team members to maintain coverage and operational consistency
Perform additional responsibilities as assigned in support of team and organizational objectives
Identify opportunities to standardize common retrofit and rebuild scopes to improve consistency and reduce estimating cycle time
Stay current on industry standards, mechanical design practices, and material handling technologies
Qualification
Required
Bachelor's degree in Mechanical Engineering, or related field required
Minimum of 2 years mechanical applications engineering, estimating or technical pre-sales engineering
Equivalent combinations of education and hands on technical experience will be considered
Proficiency in AutoCAD required
Ability to sit for extended periods of time
Manual dexterity to type, handle documents, and manage office materials
Ability to speak clearly and hear effectively
Ability to walk, stand, stoop, and kneel as needed
Ability to lift and/or move up to 20 lbs., and occasionally up to 50 lbs
Visual requirements include close, distance, color vision, and the ability to adjust focus
This role requires travel to customer sites to gather requirements, assess mechanical system conditions, and participate in customer and internal meetings
The candidate must be willing and able to travel as needed to support sales efforts
The ability to secure a rental car and legally operate a motor vehicle is required for travel
For any international travel, the employee must have or be able to obtain a valid passport
Preferred
3D modeling experience preferred
SAP or other ERP experience desired
Experience in the material handling industry strongly preferred
Company
Fives
Fives, an industrial engineering group, designs and supplies machines, process equipment and production lines for the world's largest industrial players.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-12-22Private Equity
2012-07-27Acquired
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