Stryker · 12 hours ago
Associate ProAssure Systems Specialist
New York, NY
Full-time
Onsite
Entry Level
$93K/yr - $155K/yr
2+ years expStryker is a leading company in innovative healthcare solutions, and they are seeking an Associate ProAssure Systems Specialist to support the implementation and administration of their Vocera Smartbadge solution. The role involves managing Vocera databases, training users, and providing on-site support to ensure effective communication and data integrity in clinical settings.
BiotechnologyMedical DeviceHealthcareLife ScienceHealth CareMedical
No H1B
U.S. Citizen Only
Responsibilities
You will manage multiple Vocera databases; Establish and document processes for maintaining data integrity and work with clinical departments to keep various database entities current
Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
You will manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
You will provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
Provide on-site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization and collaborate with Vocera Technical Support and the customer’s support organization to resolve technical issues
Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software
Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines
Qualification
Required
Bachelor's degree required, preference for relevant degree in Nursing, Business or IT. or an additional 6+ years relevant work experience
Minimum 2 years clinical or healthcare IT (HIT) experience required
Must be a US Citizen
Preferred
Demonstrated success in delivering excellent customer support
Prior experience supporting clinical end users through rounding and training
Demonstrated success working with physician and nursing staff
Experience with clinical workflow analysis and design
Experience with Cisco wireless networks and equipment
Benefits
Medical and prescription drug insurance
Dental insurance
Vision insurance
Critical illness insurance
Accident insurance
Hospital indemnity insurance
Personalized healthcare support
Wellbeing program
Tobacco cessation program
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
401(k) plan
Employee Stock Purchase Plan (ESPP)
Basic life and AD&D insurance
Short-term disability insurance
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
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