Emerson · 8 hours ago
Product Support Engineer
Knoxville, TN
Full-time
Onsite
Mid, Senior Level
3+ years expEmerson is a global leader in automation technology and software, and they are seeking a Product Support Engineer to provide outstanding technical support for their Condition Monitoring products. The role involves troubleshooting, engaging with technology teams, and influencing strategic growth in the industry.
ElectronicsIndustrial AutomationInternet of ThingsLightingManufacturingSoftware
No H1B
Responsibilities
Working directly with customers and global support staff to diagnose issues to ensure success in using our Emerson AMS Machinery Management products (AMS)
Providing remote diagnostics to investigate and replicate product and software application issues at client sites
Providing feedback to Technology regarding our end user requirements, based on the investigation of field issues
Building Knowledge Base Articles and content for product information to be used in the field
Facilitating testing for New Product Development (NPD)
Becoming a subject matter expert on our products to influence future innovation of the suite of product offerings
Demonstrating technical expertise, proficiency, and self-sufficiency in computer skills, networking, communication and automation protocols
Demonstrating knowledge and proficiency in Condition Monitoring of critical assets for Predictive Maintenance
Demonstrating Customer Loyalty principles achieve Customer Satisfaction goals
Developing and delivering department training sessions
Establishing and maintaining close consultative long-term relationships with key customers to assist with their support needs
Qualification
Required
Experience with software installation and database migration
Knowledge of industrial network architecture and communication protocols used in automation
Network skills, database applications, knowledge with virtual machines, web-based applications
Strong multi-tasking skills: ability to get many tasks done quickly and accurately with high level of attention to detail
Ability to work directly with the end-user in resolving system issues on a production environment
Excellent communication skills
Legal authorization to work in the United States without sponsorship now or in the future. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire
Preferred
Bachelor's degree in Engineering, Computer Science or other STEM related field or equivalent experience
4+ years' experience in Condition Monitoring of critical assets and data collection for Predictive Maintenance
Product knowledge in: Emerson AMS Machinery Manager (MHM) Software (Machine Works, Machinery Manager), and MHM Hardware (Online Systems, Wireless Transmitters and Portable Analyzers)
3+ years' field service and/or remote support using or supporting AMS brand products: AMS Machine Works, AMS Machinery Manager, AMS 6500 ATG, AMS Asset Monitor, AMS 6500, AMS Wireless Vibration Transmitters, AMS 9420, AMS 2140
Strong presentation skills for in person or online settings
Experience with Industrial Control System challenges in multiple industries
Benefits
A variety of medical insurance plans, with dental and vision coverage
Employee Assistance Program
401(k)
Tuition reimbursement
Employee resource groups
Recognition
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave
Company
Emerson
Emerson is an technology & engineering company providing innovative solutions for customers in industrial and residential markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Lal Karsanbhai
President and Chief Executive Officer
Vidya Ramnath
Senior Vice President and Chief Marketing Officer
Recent News
2025-11-11
Company data provided by crunchbase