Red River · 1 day ago
Service Desk Technician II (Secret Clearance)
Lexington, MA
Full-time
Onsite
Mid Level
3+ years expRed River Managed Services is a company that fosters a collaborative and innovative workplace. They are seeking a Service Desk Technician II with an active Secret clearance to provide technical support to clients, ensuring user uptime and improving computing experiences through effective problem resolution and customer service.
SoftwareInformation TechnologyInfrastructure
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Handle technical support requests directly from customers, as well as escalation from other team members
Maintain user uptime and improve their computing experiences through effective maintenance, problem identification, and resolution activities
Grow and develop the organization’s perception with the customer through exceptional customer service
Qualification
Required
Minimum 3 years of IT (5 years preferred) experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
Active SECRET clearance
High level knowledge of supporting/managing/imaging OS products/devices
Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
Strong ability to troubleshoot Office365 products (Exchange/Sharepoint/Onedrive/Teams) using GUI and powershell
Experience with MS Intune MDM including but not limited to configuration policies, compliance policies, and app protection for various device types
Ticketing system/SLA experience (ServiceNow preferred)
Intermediate knowledge of Backup Solutions (Veeam preferred)
Basic understanding of core network components & troubleshooting
Maintaining standards and documentation on an ongoing basis as products and technologies evolve
Iphone/iOS troubleshooting/configuring
Strong consulting and communication skills
Confidence and experience in front of client
Strong ability to work in a team-based environment
Ability to be a self-starter and possess good time management skills
Strong ability to manage their ticket queue in tandem with taking client support phone calls
U.S. Citizenship Required
Preferred
Previous Experience in a fast-paced consulting or MSP environment as plus
Desired certifications: CompTIA A+, Network+, ITIL V3/V4 Foundation
Windows/Office365 on Mac experience preferred
MDM experience with WorkspaceOne and JAMF preferred
Experience with imaging process/deployment of workstations
Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
Benefits
Competitive salary
Excellent benefits
Exceptional work environment
Company
Red River
Red River is a technology integrator that helps customers optimize business processes and maximize technology investments.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Acacia Partners
2021-06-01Acquired
2018-03-19Private Equity
Leadership Team
Brian Roach
Chief Executive Officer
Ami Furushima
Partner Operations Manager
Recent News
Washington Technology
2025-12-04
Morningstar.com
2025-12-03
Company data provided by crunchbase