Atlantic Coast Mortgage · 17 hours ago
Help Desk Tech II
Fairfax, VA
Full-time
Hybrid
Mid Level
3+ years expAtlantic Coast Mortgage LLC is a company committed to redefining the mortgage industry through a people-first culture. The Help Desk Technician provides IT support for employees in a Microsoft Windows environment, handling first-line support, hardware provisioning, and basic IT issues.
LendingFinanceReal EstateFinancial ServicesMortgage
Responsibilities
Provides first-line support via phone and ticketing system (Zendesk and ConnectWise)
Participation in on-call rotation
Supports new hires, employee changes and terminations
Provides support for basic IT issues such as password resets, peripheral configurations, desktop/laptop and iPad/iPhone configurations, software installations and hardware repair
Software support: Microsoft Office, ICE Encompass, ConnectWise, BI tools, Spam/Phishing mail tools, email services
Provision new hardware for new and existing users and install base image on computers
Resolves minor technology problems, monitors user activity and maintains documentation
Qualification
Required
Ability to utilize current skills, knowledge base and available tools to resolve typical IT-related issues in a corporate Microsoft environment
Working knowledge of computer and/or network security systems, procedures and applications and the ability to learn and support new systems and applications
Ability to install, configure and/or maintain personal computers, networks, and related hardware or software
Ability to identify and resolve computer system malfunctions and operational problems
Strong communication skills and attention to detail
Self-starter with strong analytical and problem-solving skills and the ability to embrace and adapt to changing situations, environments and tasks
Ability to exercise sound judgment and to effectively coordinate multiple, concurrent tasks
High school diploma or equivalent
Preferred
3+ years of experience working in a corporate IT environment
Two or more certifications (A+, Network+, Security+, MCP, MCSA, MCSE)
Experience supporting or using the following applications or operating systems: Microsoft Office 365 (Outlook, Word, Excel), Windows 11, Active Directory, ICE Encompass, Imaging Systems (Dell Kace, WDS/MDT, SCCM), Ticketing System (Zendesk, ConnectWise, etc.), Remote Connectivity Tools (LogMeIn, GoToAssist, ScreenConnect), ConnectWise automate
Ability to work out of the Fairfax, VA office on a hybrid schedule
Company
Atlantic Coast Mortgage
Atlantic Coast Mortgage is a full service residential mortgage lender.
201-500 employees
H1B Sponsorship
Atlantic Coast Mortgage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$20.4MKey Investors
FVCbank
2021-08-31Debt Financing· $20.4M
Leadership Team
Lance Reordan
Chief Financial Officer
Shane Intihar
Chief Operating Officer
Recent News
2026-01-23
Business Wire
2026-01-16
Company data provided by crunchbase