Insight Global · 3 days ago
Senior Application Support Engineer
United States
Full-time
Remote
Senior Level
$85K/yr - $145K/yr
7+ years expInsight Global is seeking a Senior Application Support Engineer to provide critical support for mission-critical systems. The role involves diagnosing complex application issues, developing automation tools, and collaborating with software engineers to ensure system reliability and performance.
Human ResourcesEmploymentRecruitingSales
No H1B
U.S. Citizen OnlyHiring Manager
Jason Brooks
Responsibilities
Provide Level 2 and Level 3 application support for mission-critical systems in a production environment
Diagnose and resolve complex application issues using Python, logs, metrics, and debugging tools
Develop and maintain Python scripts and tools for automation, monitoring, data analysis, and operational efficiency
Perform root cause analysis (RCA) and implement long-term fixes to prevent recurring incidents
Monitor application health, performance, and availability using observability and alerting tools
Collaborate with software engineers to support releases, deployments, and post-deployment validation
Participate in on-call rotations and incident response efforts as needed
Create and maintain clear documentation, runbooks, and support procedures
Identify and recommend improvements to system architecture, support processes, and tooling
Serve as a mentor to junior support engineers and contribute to team best practices
Qualification
Required
US Citizen eligible to obtain a Clearance. Do not need clearance to start
7+ years of experience in Application Support, Production Support, or Site Reliability Engineering
Strong proficiency in Python, including scripting, debugging, and building support tooling
Experience supporting distributed systems, APIs, or microservices in a production environment
Solid understanding of Linux/Unix systems, processes, and networking fundamentals
Hands-on experience with log analysis, monitoring, and alerting tools
Strong troubleshooting skills with the ability to analyze complex technical issues under pressure
Experience working with databases (SQL and/or NoSQL)
Excellent communication skills and the ability to work cross-functionally
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase