Beckman Coulter Diagnostics · 10 hours ago
Senior Customer Technical Support Specialist, 2nd Shift - REMOTE
United States
Full-time
Remote
Mid, Senior Level
$26/hr - $36/hr
3+ years expBeckman Coulter Diagnostics, a global leader in clinical diagnostics, is seeking a Senior Customer Technical Support Specialist to provide technical support to customers through various communication channels. This role involves resolving complex issues related to hardware, software, and training while mentoring peers in a remote work environment.
BiotechnologyMedical DeviceManufacturingLife ScienceHealth Diagnostics
Responsibilities
Providing technical support to customers through telephone and other forms of communication (i.e. email, video conference, etc.)
Resolving Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing customer base in a 24/7 support environment
Providing advanced commercial knowledge and experience to internal and external customers
Independently resolving complex and routine issues while mentoring and providing peer assistance for routine trouble shooting
Distinguishing between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue
Qualification
Required
Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
3+ years of lab or field experience required
Ability to clearly articulate and provide directions over the phone or via email
Preferred
Previous troubleshooting experience on electromechanical instrumentation
Previous experience in a medical technology call center, or experience in medical laboratory
Experience in a Customer Service environment
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Beckman Coulter Diagnostics
A global leader in advanced diagnostics, Beckman Coulter has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 80 years.
10001+ employees
H1B Sponsorship
Beckman Coulter Diagnostics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (27)
2023 (27)
2022 (38)
2021 (26)
2020 (32)
Funding
Current Stage
Late StageTotal Funding
unknown2011-02-07Acquired
Leadership Team
Ruth Lyons
VP North America Marketing
Recent News
2025-12-18
2025-12-17
Company data provided by crunchbase