Wells Fargo · 16 hours ago
Lead Workforce Management Product Manager
WEST DES MOINES, IA
Full-time
Onsite
Senior Level
5+ years expWells Fargo is seeking a Lead Digital Product Manager to serve as the primary expert for workforce management product vision and design within the Workforce Optimization Product Team. This role will lead conversations with business partners to capture business problems and define features to assist in solving these opportunities, ensuring workforce management solutions meet evolving business needs.
FinanceBankingFinTechPaymentsProperty & Casualty InsuranceFinancial ServicesInsurance
Responsibilities
Review and analyze complex digital strategy for the Workforce Management Product
Lead product discovery and problem identification sessions with business partners to capture workforce management product needs
Make decisions in the Workforce Management product strategy for requiring strong understanding of the business, policies, procedures and/or compliance requirements
Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals by ensuring requirements are accurately documented and translated into actionable solutions
Lead the refinement of product features and enhancements based on business feedback and evolving needs
Maintain a deep understanding of workforce management structures, processes, and best practices
Collaborate with product team to drive strategic initiatives and continuous improvement in workforce management capabilities
Communicate regularly with stakeholders on completed and upcoming deliverables
Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
Act as key participant in large-scale planning
Review and analyze complex digital strategy for product/functionality/experience area
Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
Lead a broad team of digital professionals to meet deliverables and drive new initiatives
Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
Potentially lead projects, teams or serve as a peer mentor
Qualification
Required
5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
5+ years of experience in workforce optimization, product management, or consulting within a contact center, customer experience, or similar environment
Strong understanding of workforce management structures, needs, functions, and processes
Demonstrated expertise in workforce management systems, specifically Alvaria and Verint
Experience in capturing business requirements and translating them into actionable solutions
Experience with Agile practices and frameworks (e.g., Kanban, Scrum)
Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
Demonstrated experience with contact centers and contact center quality, performance, and workforce management programs
Ability to maintain a customer-focused mentality through the end-to-end delivery strategic process
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
H1B Sponsorship
Wells Fargo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-09
2026-02-07
2026-02-06
Company data provided by crunchbase