Randstad Digital Americas · 8 hours ago
Help Desk Analyst
Malvern, PA
Contract
Hybrid
Mid Level
$18.33/hr - $23.33/hrRandstad Digital Americas is seeking a Help Desk Analyst to provide support to end users for various technical issues. This role involves identifying and resolving complex technical problems, responding to support requests, and documenting issues using applicable systems and tools.
Information Technology & Services
Responsibilities
Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues
Identifies, researches and resolves the most complex technical problems
The Help Desk Analyst responds to in person or virtual requests for technical support
Documents, tracks, and monitors the problem using applicable systems and tools
Additionally, the Help Desk Analyst coordinates with other teams or specialists to resolve end user issues
May be responsible for the resolution of escalated issues of higher difficulty
May train, coach or assist less experienced team members
Works independently within established procedures associated with the specific job function
Qualification
Required
Identifies, researches and resolves the most complex technical problems
The Help Desk Analyst responds to in person or virtual requests for technical support
Documents, tracks, and monitors the problem using applicable systems and tools
Additionally, the Help Desk Analyst coordinates with other teams or specialists to resolve end user issues
May be responsible for the resolution of escalated issues of higher difficulty
May train, coach or assist less experienced team members
May require an associate's degree or its equivalent
Typically reports to a supervisor or manager
The Help Desk Analyst has gained proficiency in multiple competencies relevant to the job
Works independently within established procedures associated with the specific job function
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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