Topcon Healthcare · 10 hours ago
Technical Support Specialist
Oakland, NJ
Full-time
Onsite
New Grad, Entry Level
$25/hr - $30/hrTopcon Healthcare is a company dedicated to solving societal challenges through innovative healthcare solutions. They are seeking a Technical Support Specialist to provide technical assistance to customers, troubleshoot products, and support global projects. This role involves direct client interaction and requires effective problem-solving skills.
Health CareMedical Device
Responsibilities
Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone
Troubleshoot and repair Topcon products in house and at the customer’s site
Provide remote assistance via internet connection or phone
Provide technical and clinical support to customers, distributors and employees
Work under minimal supervision
Complete issues escalated by the support team (Open/track RMA's for repair.)
Qualification
Required
BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent
Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
Good written & verbal communication skills
Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems
Negotiation, people, and critical thinking skills
Ability to deal effectively with customers
Knowledge of medical device preventative maintenance and repair
Must have detailed follow up skills
Must be able to work flexible hours
Strong IT background
Preferred
Preferred engineering degree such as Biomedical, Electrical, or Mechanical
Spanish speaking a plus
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
Tax saving spending accounts
A 401(k) plan with employer match
Tuition reimbursement
Paid company holidays
Paid personal time off
Paid sick time
Company
Topcon Healthcare
Topcon Healthcare Solutions offers medical devices and software solutions for the global eye care community.
Founded in 2018
51-200 employees
H1B Sponsorship
Topcon Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageLeadership Team
Paul Yoo, OD
Chief Operating Officer
Vanessa Quiroga
Human Resources Business Partner
Recent News
Company data provided by crunchbase