Harrah's Cherokee Valley River · 1 day ago
Payment Escalation Specialist I
Las Vegas, NV
Full-time
Onsite
New Grad, Entry Level
0+ years expHarrah's Cherokee Valley River is seeking a Payment Escalation Specialist I to investigate and resolve payment-related customer issues while maintaining accuracy and professionalism. The role involves utilizing payment processing systems, collaborating with Customer Support Managers, and supporting the Payments Support team with various operational tasks.
Gambling & Casinos
Responsibilities
Investigate and resolve payment‑related customer issues within strict SLAs, maintaining accuracy and professionalism
Utilize payment processing systems and back‑office tools to research deposits, withdrawals, and transaction discrepancies
Partner with Customer Support Managers to review trends, data insights, and opportunities for process improvement
Build strong working relationships across departments at all levels of the organization
Handle escalated concerns with a calm, patient, and solutions‑driven approach
Support administrative and operational tasks within the Payments Support team
Perform additional duties that contribute to overall Payments operations as assigned
Maintain clear, timely communication across the Customer Support environment
Help promote a consistent, engaging, and positive team culture
Qualification
Required
Minimum of 6 months experience in a Payments role, using payment systems or back‑office financial tools
Strong attention to detail with the ability to identify discrepancies and follow procedures accurately
Excellent written and verbal communication skills
Ability to multitask effectively in a fast‑paced environment
Availability to work nights, weekends, and holidays as needed
Professional, calm, and patient approach to escalations and difficult situations
Strong initiative, proactivity, and willingness to take ownership
Ability to work independently with minimal supervision
Strong prioritization and organizational skills
Confidence in assessing situations and making well‑informed decisions
Ability to obtain work authorization and any required regulatory licensing
Successful completion of a background check and drug screen is required
Company
Harrah's Cherokee Valley River
An enterprise of the Eastern Band of the Cherokee Nation, Harrah's Cherokee Valley River Casino & Hotel is located in Murphy, North Carolina.
Founded in 2015Murphy, NC, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase