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System Administrator (L2) – MSP Environment jobs in United States
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Bowman Williams · 1 day ago

System Administrator (L2) – MSP Environment

positionCentreville, VA
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$60K/yr - $70K/yr
date2+ years exp
Bowman Williams is a growing Cloud Services Provider based in Centreville, VA, focused on helping small and mid-sized businesses modernize their IT environments. They are seeking a Client Support Engineer (Level 2) who will provide Tier 2 support for managed clients, troubleshoot various technical issues, and assist with onboarding and infrastructure improvements.
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Comp. & Benefits
Hiring Manager
Robert Woodard
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Responsibilities

Provide Tier 2 support for a portfolio of managed clients, both remote and occasional on-site
Troubleshoot and resolve server, desktop, hardware, and application issues
Act as a technical point of contact for clients, helping translate technical issues into clear, business-friendly explanations
Support Microsoft 365, Azure, SharePoint, Windows Servers, macOS, and Google Workspace environments
Assist with onboarding new clients, system upgrades, and infrastructure improvements
Work alongside senior engineers and leadership to learn best practices in MSP service delivery and cloud operations

Qualification

Windows supportMicrosoft 365Azure fundamentalsServer troubleshootingIT security toolsClient communicationMacOS supportBackup solutionsDisaster recoveryCloud storageCuriosityCoachable

Required

2–5 years of experience in an MSP or structured IT support environment
Strong foundation in Windows & macOS support
Microsoft 365 (users, mailboxes, licensing, troubleshooting)
Basic Azure concepts and cloud fundamentals
Server and hardware troubleshooting
Exposure to IT security tools such as endpoint protection, content filtering, or vulnerability scanning
Familiarity with backup, disaster recovery, or cloud storage solutions
Comfortable working directly with clients and explaining technical concepts clearly
Curious, coachable, and eager to grow technically and professionally

Benefits

Health, dental, and vision insurance
Paid sick time and vacation
Cell phone reimbursement
Free gym membership
401(k) with generous employer match
Annual paid training and continuing education
Mentorship program designed to help you grow from L2 into senior engineering roles

Company

Bowman Williams

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Bowman Williams is a staffing firm for IT managed and cloud service providers.
dateFounded in 2009
location
Arlington, Virginia, USA
people-size11-50 employees
web-link
https://bowmanwilliams.com/

Funding

Current Stage
Early Stage

Leadership Team

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John Davenjay
CEO
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Company data provided by crunchbase