Insomnia Cookies · 23 hours ago
IT Operations Manager
Philadelphia PA (Center City HQ)
Full-time
Onsite
Senior Level
7+ years expInsomnia Cookies is a rapidly growing company known for its innovative bakery and delivery concept. The IT Operations Manager is responsible for ensuring the reliability and scalability of the company's IT environment while continuously improving operations to support business growth.
Food and BeverageLogisticsBakeryFood DeliveryFood ProcessingRestaurants
Responsibilities
Identify opportunities to improve processes, tooling, and workflows; drive changes that reduce friction, manual effort, and recurring issues
Own daily IT operations across corporate offices, field locations, and remote users
Ensure availability and performance of core systems including networks, endpoints, collaboration tools, and SaaS platforms
Oversee incident, problem, and change management processes; act as escalation point for complex issues
Monitor SLAs, KPIs, and service health; drive continuous improvement and root-cause remediation
Administer and support identity, endpoint, and device management platforms (e.g., MDM, IAM, EDR)
Maintain and improve network connectivity across HQ and field sites, including ISP coordination and failover readiness
Support cloud and SaaS platforms (Microsoft 365, collaboration, security tooling) with a focus on reliability and cost efficiency
Partner with security stakeholders to enforce baseline controls, patching, and compliance requirements
Manage relationships with MSPs, network providers, hardware vendors, and software partners
Coordinate onboarding/offboarding of vendors; review contracts, renewals, and performance
Ensure vendors meet security, compliance, and service expectations
Lead and mentor support resources (internal and/or contracted), setting priorities and standards
Establish clear runbooks, documentation, and operating procedures
Provide hands-on support when needed; lead by example
Execute IT initiatives and improvements aligned to the IT roadmap (automation, tooling upgrades, standardization)
Support rollouts for new locations, systems, or devices
Identify opportunities to reduce toil, improve reliability, and enhance end-user experience
Qualification
Required
7+ years of progressive IT experience in operations, infrastructure, service delivery roles, and innovation
Proven experience owning day-to-day IT operations in a multi-site, distributed, or retail environment
Strong operational mindset with the ability to manage across multiple technical domains using standards, documentation, and repeatable processes
Experience administering and supporting modern endpoint, identity, and collaboration platforms
Working knowledge of ITIL-based incident, problem, and change management practices
Demonstrated success managing MSPs, carriers, and technology vendors
Strong troubleshooting skills with the ability to act as an escalation point
Excellent written and verbal communication skills
Preferred
Experience with modern, enterprise-grade platforms in the following areas is preferred: Identity & Access Management: Cloud-based identity directories and SSO platforms
Endpoint & Device Management: Windows, macOS, and mobile device management (MDM)
Collaboration & Productivity: Email, chat, video conferencing, and document collaboration suites
Networking & Connectivity: Firewalls, wireless, SD-WAN, and multi-site ISP management
Field / Retail Technology: POS systems, kiosks, and distributed edge devices
IT Service Management: Ticketing, asset management, and service monitoring tools
Security & Compliance: Operational security controls, patching, and compliance-aligned practices
Direct experience in multi-location or retail environments is strongly preferred
Company
Insomnia Cookies
Insomnia Cookies is a bakery specializing in delivering warm, delicious cookies right to the doors of individuals and companies alike.
1001-5000 employees
H1B Sponsorship
Insomnia Cookies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$4.43MKey Investors
Verlinvest
2024-07-22Private Equity
2024-07-22Acquired
2020-12-10Series Unknown· $1.04M
Leadership Team
Seth Berkowitz
Founder and CEO
Amy Streepy
Talent Acquisition Partner
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2026-02-06
2026-02-03
Company data provided by crunchbase