WM · 17 hours ago
Analyst II, Customer Vitals
800 CAPITOL ST STE 3000, HOUSTON, TX, 77002, US
Full-time
Onsite
Mid Level
$75K/yr - $109K/yr
4+ years expWM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking a Business Analyst to join their CE Business Solutions Reporting & Analytics Customer Vitals team. In this role, you will transform operational performance and customer feedback into actionable insights to enhance the customer experience and improve business outcomes.
EnergySustainabilityEnvironmental EngineeringRecyclingWaste Management
Responsibilities
Collect/analyze data and collaborate cross-functionally to translate business goals and objectives into actionable insights that drive business decisions
Measure success and improvements using KPIs and metrics to track operational performance and customer feedback trends and identify areas for improvement
Continuously analyze and provide feedback to recommend areas of focus to improve the customers’ service experience
Provide ongoing support, working closely with stakeholders on education of relevant metrics, improvement opportunities and documentation of findings
Utilize communication and presentation skills to transform data into actionable recommendations and effectively convey findings to stakeholders at all levels
Qualification
Required
Bachelor's Degree (accredited), or in lieu of degree
High School Diploma or GED (accredited) and 4 years of relevant work experience
3 years relevant experience (in addition to education requirement)
Effective communicator with the ability to lead and influence others
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between ones area and other areas, teams, departments, units or organizations to help achieve business goals
Building Trust: Interacting with others in a way that give them confidence in one's intentions and those of the organization
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
High-Impact Communication: Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others thoughts and actions
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Preferred
PMI Certification
Ability to navigate ambiguous situations and data with confidence is essential for success in this role
Experience translating quantitative and qualitative data into actionable recommendations
Excellent communication and presentation skills, with the ability to effectively convey complex concepts and strategies to stakeholders at all levels
Maintains focus on end-product
Utilize a hypothesis-driven approach to problem solving
Demonstrates adaptability to rapidly changing priorities
Proficient in Microsoft applications, including PowerPoint, for creating clear, concise, and convincing presentations using mockups, data, and written context
Benefits
Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days
Company
WM is North America's leading provider of integrated environmental solutions.
10001+ employees
H1B Sponsorship
WM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$9.95B2024-10-31Post Ipo Debt· $5.2B
2024-06-24Post Ipo Debt· $1.5B
2023-07-27Post Ipo Debt· $2B
Leadership Team
James C. Fish
Chief Executive Officer
John Morris
President and Chief Operating Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-12-22
Company data provided by crunchbase