NYS Office of Information Technology Services · 1 day ago
Information Technology Specialist 3 - 10469
New York, NY
Full-time
Hybrid
Entry, Mid Level
$87K/yr - $110K/yr
1+ years expThe NYS Office of Information Technology Services is seeking an Information Technology Specialist 4 to support the expansion of the State’s digital products and web services. This role involves managing products, contributing to product strategy, and coordinating with cross-functional teams to enhance user-centered design and business goals.
Cyber SecurityCloud ComputingGovernmentInformation TechnologyIT Infrastructure
No H1B
U.S. Citizen Only
Responsibilities
Develop and maintain product vision and roadmap, balancing short-term needs with long-term goals
Conduct and synthesize user and market research with support from UX Research
Lead stakeholder consultations to understand business needs and ensure alignment with user requirements
Facilitate feature discovery, testing, and delivery in partnership with Experience Design and engineering teams
Work with Agile Product Owners to manage and prioritize backlog items; track performance, defects, risks, and opportunities
Establish and maintain product feedback loops to drive continuous improvement
Contribute to customer success efforts, including onboarding, guidance, and training for agency partners
Communicate product value and impact through storytelling, presentations, and documentation
Support development of product strategies and contribute to framing new product ideas for investment
Assist in implementing product management frameworks and operational processes across the team
Provide informal coaching to junior product managers or analysts as appropriate
Collaborate regularly with shared service teams, including Experience Design, Accessibility, and Platform Engineering
Establish and maintain metrics and reporting to evaluate product impact, accessibility, efficiency, and user satisfaction
Facilitate cross-team communication and knowledge-sharing
Qualification
Required
One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law
Candidates must be reachable on the current eligible list for this title in order to be list appointed
Documentation that they are authorized to accept work in the United States on a permanent basis
Some positions may require fingerprinting
Some positions may require up to 25% travel and/or lifting up to 50 lbs
Benefits
Generous benefits package, worth 65% of salary, including:
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF.
Up to three (3) days of professional leave annually to participate in professional development
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
Company
NYS Office of Information Technology Services
New York State Office of Information Technology Services (ITS) is transforming how State government delivers services to New Yorkers and local governments.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Moore
CTO, Enterprise ITS - WorkPlace Solutions - Nano Tech
Venkatesh Nattanmai
Deputy Chief Technology Officer - Service Delivery
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