NexCore Group · 12 hours ago
Systems Administrator
Denver, CO
Full-time
Onsite
Mid Level
$85K/yr - $95K/yrNexCore Group is seeking a Systems Administrator to maintain and update technical documentation while managing user accounts and access permissions. The role involves troubleshooting user issues, supporting end-user technology, and coordinating with third-party tech support to ensure efficient IT operations.
Real EstateHealthcareHealth CareProperty Development
Responsibilities
Support users at their desk, over the phone, and remotely
Setup and support end user technology (PCs, laptops, monitors, keyboards, printers, iPhones, iPads, Wi-Fi connectivity, webcams, etc.)
Support with the maintenance and technical trouble shooting of conference rooms with Audio/Visual gear
Call and work with 3rd party tech support to resolve issues
Escalate and coordinate with next level support for more complex issues
Effectively ask, listen, understand, and act on information from users and supervisors
Maintain and update technical documentation
Monitor help desk tickets to ensure timely resolution and identification of systemic issues
Make recommendations for best practices and tools for the team to provide continuous improvement to the IT service model
Create user accounts, ensure correct level of access to technology tools, password management and deprovisioning of tools as employees change roles or leave the company
Other duties as assigned
Qualification
Required
Associates Degree in IT, Computer Science or related field - Required
IT desktop support
Experience with ticketing systems and documenting technical issues
Experience with User Administration
Experience with common operating systems and collaboration platforms (Windows, MS 365)
Experience with system configurations and network installations
Experience in a customer-facing role
Advanced technical expertise in troubleshooting software, hardware, and networks issues
Strong analytic skills to perform root cause analysis and implement permanent solutions
Proficiency in maintaining and updating technical documentation
Experience with system and network configurations and installations
Ability to work closely with technology vendors and other team members
Experience participating in IT projects and system upgrades
Leadership skills in mentoring and training support staff
Meticulous in documenting issues and maintaining system configurations
Excellent verbal and written communication skills for effective collaboration and mentoring
Preferred
Bachelors Degree in IT, Computer Science, or related field - Preferred
Benefits
Eligible for discretionary benefits: annual performance bonus target
Eligible for standard employee benefits: Medical, Dental, Vision, 401k, FSA, HSA, Commuter Benefits, Employee Assistance Program, Life Insurance (employee and dependents), Short-term disability (STD), Long-term disability (LTD), Accidental death & dismemberment (AD&D), vacation days, sick days, and other benefits
Company
NexCore Group
NexCore Group operates as a full-service healthcare real estate developer.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Venn
President & CEO
Carolyn Wilson
Chief Operating Officer
Recent News
2025-10-24
2025-10-21
Company data provided by crunchbase