BCforward · 6 hours ago
Application Support Analyst
New York, NY
Contract
Hybrid
Senior Level
$77.28/hr - $77.28/hr
7+ years expBCforward is a company seeking a highly motivated and experienced Application Support Analyst. The role involves being the first point of contact for end business users in Rates GFF, providing onboarding support, and monitoring critical trading system environments while troubleshooting complex issues.
Information TechnologyRecruiting
Hiring Manager
Syed Hussain
Responsibilities
First point of contact for end business users in Rates GFF
Ownership and delivery of on-boarding support of or processes into the MAPS organization
Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
Monitoring and alerting of critical trading system environments
Troubleshooting of complex systems issues
Proactive identification and resolution of problem hotspots Development of tools and driving efficiency/stability improvements
Accurate tracking of support effort to enable effective management reporting
Release implementation and enforcement of change management policy
Major Incident management and Problem Management
Role is required to be in office as it is direct face to face interaction with business partners
Incident Management, Problem Management, Service Request Management
Qualification
Required
Candidate Must be local to NY and willing to work on W2
First point of contact for end business users in Rates GFF
Ownership and delivery of on-boarding support of or processes into the MAPS organization
Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
Monitoring and alerting of critical trading system environments
Troubleshooting of complex systems issues
Proactive identification and resolution of problem hotspots Development of tools and driving efficiency/stability improvements
Accurate tracking of support effort to enable effective management reporting
Release implementation and enforcement of change management policy
Major Incident management and Problem Management
Role is required to be in office as it is direct face to face interaction with business partners
Incident Management, Problem Management, Service Request Management
Python, Unix/Shell Scripts
Oracle SQL/PLSQL
Operating systems: Linux primarily
ITIL Certification or performed in a role that demonstrates application of the principles
Scripting languages: Unix Shell, Python
SQL (intermediate level: multi-table joins, grouping results, stored procedures)
Grid computing (e.g. Data Synapse), job scheduling (Autosys, Crontab) batch management
Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
Enterprise Monitoring – ITRS Geneos, Splunk, Dynatrace
Documentation (Confluence)
Experience with trading risk systems
7+ years work experience in production support (preferably financial domain)
Experience with FICC Trading Applications and trade life cycle management
Strong business application support and problem diagnosis skills - Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status
Ability to deal with a high pressure Trading environment
Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles
Personable, effective communicator with ability to build and maintain partnerships
Ability to deal directly with business users and development teams on a daily basis and act as primary liaison
Proven ability to handle difficult situations, users and make critical decisions
Must to be able to communicate crisply and clearly both from a verbal and written perspective
Strong interpersonal skills
Excellent work ethic – willing to be on-call on week end
Must be able to work autonomously and independently solve problems when needed
Personal Skills – must be resilient and confident working in a high pressure environment
Excellent communication skills essential
Leadership
Strong and relevant financial domain experience is non-negotiable
Candidate must have worked in one or more of the following asset classes: Fixed Income, Rates, Mortgages, Loans, Commodities, Repo / Secured Financing
Experience should be hands-on and recent, ideally supporting trading desks, risk, P&L, or market operations
Company
BCforward
BCforward is an information technology consulting and staffing firm.
5001-10000 employees
H1B Sponsorship
BCforward has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (8)
2022 (6)
2021 (6)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Justin P. Christian
Founder/CEO
Jennifer Franklin
Vice President of Solution Delivery
Recent News
2026-01-16
vcnewsdaily.com
2025-06-04
2025-06-04
Company data provided by crunchbase