Goodwill of the Finger Lakes · 18 hours ago
Benefits & Leave Specialist
Rochester, NY, US
Full-time
Onsite
Mid Level
$54K/yr - $60K/yr
3+ years expGoodwill of the Finger Lakes is dedicated to supporting its mission through effective employee benefits administration. The Benefits & Leave Specialist manages employee benefits and leave programs while ensuring compliance with relevant regulations.
Non Profit
Responsibilities
Under the leadership of the Total Rewards Manager, administer all employee benefit programs, including medical, dental, vision, life insurance, disability, and voluntary benefits
Process benefits enrollments, changes, and terminations in HRIS and carrier systems
Resolve employee inquiries, trouble shoot benefit issues and escalate complex matters as appropriate
Support annual open enrollment, including communication, system updates, and employee support
Serve as the primary liaison with benefit vendors and brokers
Support administration of the organization’s 403(b) retirement plan, including: Coordinating employee enrollments, contribution changes, and verify loan requests Ensuring compliance with plan rules and eligibility requirements Assisting with annual nondiscrimination testing and audits
Maintain accurate benefit records and ensure timely billing and reconciliation
Stay current on benefit legislation topics, compliance requirements, industry standards, trends, and best practices (update processes/SOP as needed)
Oversee collection and maintenance of summary plan descriptions, benefit summaries, insurance certificates, and other plan documents
Update benefit content for the intranet (Goodwill Information Gateway) including plan documents, guides, etc
Administer all leave programs, including FMLA, ADA accommodations, state-specific leave laws, and internal leave policies in collaboration with HR Works
Serve as the main point of contact for employees using leave
Track leave usage, eligibility, and documentation, to ensure compliance
Coordinate return-to-work processes and reasonable accommodation requests
Partner with managers to ensure proper communication and coverage during employee absences
Partner with insurance vendors to ensure smooth employee claim process
Collaborate with payroll to ensure accurate pay, benefits continuation, and repayment of benefits
Stay current on LOA legislation topics, compliance requirements, and best practices (update processes/SOP as needed)
Ensure compliance with federal, state, and local regulations related to benefits and leave
Maintain up-to-date knowledge of regulatory changes affecting nonprofit employers and 403(b) plans
Prepare required reports, including ACA reporting, EEO-1, and benefits-related audits
Support policy updates and documentation related to benefits and leave
Provide responsive, high-quality customer service to employees, managers and key stakeholders
Assist with onboarding and offboarding processes related to benefits and leave
Support HR projects, process improvements, and organizational initiatives
Contribute to a positive, mission-driven workplace culture
Assist HR department with ADP creation of mapping as needed
Qualification
Required
3+ years of experience in benefits administration, leave management, or related HR role
Knowledge of FMLA, ADA, and state leave laws
Experience with 403(b) or similar retirement plans
Strong attention to detail and ability to manage confidential information
Excellent communication and customer service skills
Proficiency with HRIS system (ADP) and Microsoft Office
Bachelor's Degree in Business with a Marketing focus and 3–5-year progressive experiences in business operations and marketing
Or an equivalent combination of education and experience
Able to read, analyze and interpret general business communications and periodicals
Able to write reports and business correspondence
Communicates effectively with managers, staff and employees, customers and business partners
Able to define problems, collect data, establish facts and draw valid conclusions
Able to interpret an extensive variety of instructions in mathematical, written or diagram form and deal with several abstract and concrete variables simultaneously
Able to manage efficiently the time and resources required of comprehensive projects to achieve desired outcome
The employee must be able to communicate effectively with a wide variety of people
The employee must have reasonable mobility
The employee is regularly required to sit for extended periods of time and to work extensively with computers
The employee must occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision and the ability to adjust focus
Benefits
403(b) retirement plan
Company
Goodwill of the Finger Lakes
Goodwill of the Finger Lakes is a not-for-profit organization committed to making a positive impact.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Rochester Women’s Giving Circle
2024-06-07Grant
Leadership Team
Janice M. H.
Chief People and Culture Officer
Recent News
Rochester Business Journal
2025-11-07
Rochester Business Journal
2025-07-22
Rochester Business Journal
2025-06-26
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