Mountain America Credit Union · 10 hours ago
Fraud Operations Analyst
Sandy, UT
Full-time
Hybrid
Entry Level
2+ years expMountain America Credit Union is seeking a Fraud Operations Analyst to support the early detection and resolution of suspicious activity to protect members from fraud and financial loss. This role involves monitoring alerts, responding to fraud-related inquiries, and collaborating with internal teams to ensure effective fraud prevention measures are in place.
LendingFinanceBankingFinancial ServicesMortgage
Responsibilities
Monitor and analyze alerts using multiple fraud detection platforms to identify suspicious activity across all types of transactions
Take immediate action to restrict accounts, block transactions, and initiate member contact when fraud is suspected
Thoroughly review affected accounts and adjust restrictions as needed based on review of alert activity
Serve as a subject matter expert for fraud-related inquiries from branches, service teams, and members, providing clear guidance and resolution support
Educate members on evolving fraud tactics, digital hygiene, and account protection best practices
Respond to inbound calls from branches, service teams, and members, providing clear and empathetic support for fraud-related concerns
Troubleshoot issues related to blocked transactions caused by fraud rules and ensure timely resolution
Maintain accurate and detailed records of fraud-related activities, including alert outcomes and member interactions
Assist in preparing reports on fraud incidents and resolution outcomes for internal tracking and compliance
Collaborate with Fraud Data Analysts to communicate findings, trends, and anomalies in card fraud activity
Share insights and feedback to improve fraud detection strategies and alert system performance
Comply with all applicable regulations, including the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, and others relevant to fraud operations
Participate in team huddles, training sessions, and continuous learning opportunities to stay informed on emerging fraud tactics
Uphold Mountain America’s mission, vision, and values by delivering responsive, member-focused fraud support and resolution
Perform other duties as assigned
Qualification
Required
High School diploma or equivalent plus a minimum 2 years of fraud experience, OR 3 years of experience in banking, financial services, or a related industry is required
Candidates without direct professional fraud or financial services experience may qualify with a Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Data Analytics, Finance, or a related technical field along with relevant projects, internships, or certifications
Proficient in Windows OS, internet browsers, email platforms, and intermediate-level Microsoft Word and Excel
Familiarity with fraud case management systems and secure communication protocols
Understanding of internet security and digital identity verification tools
Ability to read and interpret procedures, alerts, and fraud indicators
Strong verbal and written communication skills for member interaction and documentation
Ability to present findings and recommendations clearly to internal teams
Demonstrated expertise in fraud detection, risk assessment, or analytics, gained through professional experience or hands-on involvement with industry-standard platforms and tools
Proficiency in banking and financial services processes, with a solid understanding of industry regulations, compliance requirements, and operational workflows
Technical skills in cybersecurity, information systems, computer science, data analytics, or finance, with the ability to analyze complex data sets to identify fraudulent patterns or risks
Experience with projects or internships that involve fraud detection, risk management, or the use of analytics technologies to solve business challenges
High attention to detail and accuracy
Strong sense of urgency and accountability
Willingness to learn and adapt to new fraud trends and technologies
Empathy and professionalism when supporting members impacted by fraud
Critical thinking and problem-solving skills in high-pressure situations
Preferred
Relevant technical certifications or academic achievements in areas such as cybersecurity, data analytics, or fraud prevention
Company
Mountain America Credit Union
Mountain America Credit Union is a member-owned, full-service financial institution.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Curtis
EVP/Chief Financial Officer
Nathan Anderson
Executive Vice President/Chief Operating Officer
Recent News
2026-01-06
2025-12-24
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