Apple · 11 hours ago
Senior Software Engineer - Generative AI & ML, Customer Systems
Austin, TX
Full-time
Onsite
Senior Level
5+ years expApple is driven to deliver exceptional experiences through ultra-fast, thoughtfully designed, and meticulously crafted solutions. The role involves contributing to model development and fine-tuning workflows for generative AI features, as well as collaborating with engineers and data scientists to enhance a multi-modal platform for customer support applications.
Artificial Intelligence (AI)Digital MediaElectronicsMedia and EntertainmentAppsBroadcastingDigital EntertainmentFoundational AIMobile DevicesOperating SystemsTVWearables
Responsibilities
Contribute to model development and fine-tuning workflows for generative AI features
Design and evaluate retrieval strategies for grounding large models in product-relevant data
Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks
Partner with data and platform engineers to ensure scalable deployment and monitoring
Qualification
Required
5+ years of hands-on experience in ML, backend engineering, data engineering
1-2 years of hands-on experience in training, fine-tuning, or evaluating LLMs
Foundational understanding of RAG architectures and vector-based retrieval systems
Strong experience partnering with business and engineering team to deliver AI solutions
Experience with deploying to cloud environments (AWS, GCP, on-remote hybrid) is required
Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience
Preferred
Exposure to multi-agent orchestration frameworks in Rust and Python
Familiarity with modern deep learning frameworks such as PyTorch, TensorFlow, or JAX
Experience with data preprocessing, tokenization, and pipeline automation
Proficiency in machine learning libraries (transformers, datasets)
Strong problem-solving and collaboration skills, with the ability to learn quickly and adapt to production-grade systems
Experience working with Multi-modal LLMs to enable Voice capabilities is a plus or prior experience with STT, TTS systems
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase