Sift · 21 hours ago
Customer Solutions Engineer
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $95K/yr
5+ years expSift is the leader in Digital Trust & Safety, empowering enterprises to unlock new revenue without risk. As a Customer Solutions Engineer, you will bridge the gap between customer-facing teams and engineering, ensuring customer success by troubleshooting product issues and advocating for customer needs.
Cyber SecurityBig DataProperty & Casualty InsuranceAnalyticsFraud DetectionNetwork SecurityPredictive Analytics
Responsibilities
Own the most complex customer issues: Customer Solutions Engineering is a team of highly technical customer-facing experts. You’ll partner closely with our Customer Success Management as the technical liaison to Enterprise/Strategic accounts, and make sure they maximize Sift value. This team is responsible for building a deep understanding of customers’ business problems, technical requirements and success criteria -- empowering customers to solve complex business problems
Support the customer lifecycle: You will be the customer’s technical point of contact throughout their relationship with Sift, while also partnering with our Support team. You’ll understand the customer's business and technical needs. Day to day this involves understanding the nuances of their integration, working alongside Sift’s data science team to ensure the customer’s machine learning model health, meticulously whiteboarding the flow of their data to expand their integration, and being the internal voice of the customer. In short, you’ll do whatever it takes to make the customer successful
Automate and Optimize: You will apply your deep technical and customer knowledge to help iterate on and improve internal and external processes. For some customers, you’ll write custom queries and scripts to calculate metrics to prove ROI, and optimize recurring processes. Internally, you will automate tasks, and take innovative approaches to problem-solving that will have the power to help guide internal decision-making
Qualification
Required
5+ years in a technical customer-facing role
Close cross-functional collaboration with data science, engineering and product
Outstanding communication skills, including the ability to communicate complex technical and business concepts to developers and non-developers
Creative, coachable, collaborative, goal-oriented, and thoughtful . You have a strong work ethic and are committed to excellence
You have a growth mindset - you enjoy learning new skills, and applying it to technical challenges
You are resourceful and proactive. If something seems strange, you'll investigate. You are not afraid of challenging the status quo
Strong experience writing scripts and queries to build internal tools and data pulls (For example: SQL, Python, Bash scripting) and comfort with APIs and web technologies
Ability to prioritize, and deliver on multiple projects in tandem. You thrive under pressure and enjoy clarifying ambiguous situations
Preferred
Bonus points for experience in the B2B payments and/or fraud space
Company
Sift
Sift applies insights from a global network of data to detect fraud and increase positive user experience.
201-500 employees
H1B Sponsorship
Sift has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (10)
2023 (12)
2022 (16)
2021 (13)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$156.5MKey Investors
Insight PartnersStripesSpark Capital
2022-02-05Secondary Market
2021-04-22Series E· $50M
2021-01-01Series Unknown
Leadership Team
Kevin Lee
SVP of Customer Experience, Trust and Safety
Liz Young
VP, People Services
Recent News
Crowdfund Insider
2025-12-04
Financial Sector Technology
2025-11-15
Company data provided by crunchbase