Broad River Retail · 15 hours ago
Help Desk Analyst
Four Oaks, NC
Full-time
Onsite
Entry, Mid Level
$50K/yr - $55K/yr
2+ years expBroad River Retail is currently seeking a Help Desk Analyst to join their IT and Business Intelligence team. This position will be responsible for providing support to corporate office staff and retail teams across 18 locations, focusing on excellent customer service and technical troubleshooting.
RetailHome ServicesConsumer GoodsFurnitureHome Decor
Hiring Manager
Kierra Martin
Responsibilities
Handle Tier 1 and Tier 2 help desk service requests through tickets or phone
Ensure that all tickets are reviewed and properly acted upon before end of workday
Execute hardware / software upgrades and repairs as assigned
Provide support of our Storis ERP system
Follow up on outstanding requests and ensure timely resolution
Qualification
Required
An Associate's degree or Bachelor's degree is preferred
Expert proficiency of Microsoft Office to include Word, Excel, PowerPoint & Outlook
Proficiency in Office 365 support, Windows 7, Windows 10, Mac OS X
Active Directory support and maintenance
Knowledge of Mac and PC hardware, printers, scanners, computer peripherals
VOIP support experience
Knowledge of mobile devices (iOS, Android)
Knowledge of Client PC connectivity - Ethernet, TCP/IP and VPN
File server knowledge
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written to a wide range of end-users
2 years+ experience supporting a Windows/Mac environment
Ability to perform additional functions that may be assigned at the discretion of management
Ability to work independently, as well as, in a collaborative team environment
Ability to lift up to 50 pounds
Ability to push or pull heavy objects using up to 50 pounds of force
Physical requirements such as extended periods of sitting, standing, and walking
Ability to communicate effectively verbally, in writing, and/or electronically
Preferred
Preference will be given to candidates with training, experience or certification in IT or networking
Benefits
Medical, dental, vision, and life insurance options
Paid time off and 401K matching contribution
Employee discount (40%) at Ashley
Internal Opportunities for career growth and advancement
Company
Broad River Retail
Broad River Retail is a Charlotte-owned and operated home furnishings retailer.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Charlie Malouf
President & CEO
Manny Rodrigues
Chief Operating Officer
Recent News
2025-12-25
2025-05-17
Company data provided by crunchbase