Kaeppel Consulting, LLC · 17 hours ago
Claims Support Specialist II
Rochester, NY
Contract
Onsite
New Grad, Entry Level
$16/hr - $18/hrKaeppel Consulting is in immediate need of a Claims Support Specialist. The role involves performing basic claims support activities and providing customer service support to policyholders, claimants, and agents, while managing various administrative functions.
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Hiring Manager
Katie (Lilius) Sotelo
Responsibilities
Performs basic claims/zone support activities
Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes
Orders supplies and schedules/coordinates meetings
Greets and directs visitors to appropriate personnel
Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority
Provides customer service support during weather events including CAT loss reports and other CAT support duties
Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation
Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis
Assist with follow up calls and other claim file support as needed
Greets, screens and directs visitors to appropriate personnel
Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services
Assists personnel with various activities including accessing and verifying policyholder information
Sets follow ups as appropriate for completion of support activities
Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required
Handles all inquiries with customer service as a priority
Enters new loss report information and updates claims documentation
Qualification
Required
Performs basic claims/zone support activities
Performs support and administrative functions, including answering phones, filing, copying/imaging, faxing, processing and distributing mail and supporting third party vendor relationships and processes
Orders supplies and schedules/coordinates meetings
Greets and directs visitors to appropriate personnel
Provides inbound and outbound phone support and customer service to all customers including policyholders, claimants, and agents, and handles all inquiries with customer service as a priority
Provides customer service support during weather events including CAT loss reports and other CAT support duties
Provides support in various disciplines including material damage, property, liability, subrogation, workers compensation, medical, and litigation
Assists with various activities including preparing and processing documents, preparing time sensitive and confidential claim file information on a routine basis
Assist with follow up calls and other claim file support as needed
Greets, screens and directs visitors to appropriate personnel
Applies a working knowledge of policies and procedures, verifies and provides claims information, and offers initial services
Assists personnel with various activities including accessing and verifying policyholder information
Sets follow ups as appropriate for completion of support activities
Responds to inquiries from customers, including but not limited to, adjusters, Policyholders, Agents, independent adjusters and claimants and/or refers to others as required
Handles all inquiries with customer service as a priority
Enters new loss report information and updates claims documentation
Company
Kaeppel Consulting, LLC
Different from most large firms, Kaeppel Consulting offers customized solutions to meet your needs without all the overhead.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Maricela H.
Chief Administrative Officer
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