Austin Community College · 1 day ago
Assistant II - TLED Computer Centers (Hourly)
Austin, TX
Part-time
Onsite
New Grad, Entry Level
$24.10/hr - $24.10/hrAustin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. The Assistant II - TLED Computer Centers role involves providing technical support and assistance to students in a computer lab environment, including checking out technology and facilitating training sessions on common software and technologies.
Higher Education
Responsibilities
Assists students, faculty, and staff with technical issues in the Computer Center (students), or other designated student technical support areas on campus
Promptly answers technical questions for students (including, but not limited to ACCMail, Blackboard, etc) and refers non-technical questions to the appropriate departments
Appropriately identifies and coordinates second level requests when special access is required to resolve customer inquiries
Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy
Provides feedback on frequent support requests for training opportunities
Communicates and coordinates with internal departments
Will be responsible for checking out technology to students (computer center) or faculty and staff (media center) including but not limited to: iPads, calculators, webcams, etc
Enters data, maintains files, records, logs, through use of tracking systems
May serve as a technical resource for computer hardware and software
Qualification
Required
Previous customer service experience
High School Diploma
Preferred
Associate degree or higher
Working knowledge of Google Mail
Working knowledge of Blackboard
Working knowledge of Microsoft Office and Google Docs
Working knowledge of tablets (iPads/Android)
Working knowledge of Microsoft Windows
Working knowledge of Apple MacOS, iOS and iPadOS
Bilingual in English/Spanish
Working knowledge of any or all of the following college oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources
Experience with audio-visual technology and multimedia systems
Company
Austin Community College
Austin Community College is a nationally recognized two-year college serving Central Texas.
Founded in 1973
1001-5000 employees
H1B Sponsorship
Austin Community College has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Stefanie Vermillion
Co-founder of the LGBT eQuity Committee
Dr. Eduardo L. Garcia
Professor and Assistant Dean, Distance Education and External Partnerships
Recent News
U.S. Economic Development Administration
2023-09-21
Business Journals
2023-05-03
2023-02-22
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