DHR Health · 1 day ago
Technical Support Specialist II- FT- Days- Brownsville IT Services
Brownsville, TX
Full-time
Onsite
Entry, Mid Level
2+ years expDHR Health is seeking a Technical Support Specialist II to support technologies that center on desktop presentation and infrastructure components. The role involves resolving technology issues, interfacing with vendors, and ensuring high satisfaction levels among users.
HealthcareHealth CareMedical
Responsibilities
Promote DHR’s mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
Must possess advanced knowledge and minimum of two years’ experience supporting and troubleshooting highly complex computer and data network systems
Provide a single point of contact for in-depth support of desktops, notebooks, mobile devices, and other hardware, including operating system setup and configuration, trouble shooting, remote access, and problem diagnosis
Utilize and maintain incident tracking software. Monitor and respond quickly and effectively to requests received through the IT Service Desk
Provide accurate and detailed documentation of problem, analysis and resolution actions performed during restoration process
Work with others in Information Technology to coordinate various IT functions so that solutions and knowledge are shared easily and promptly
Interface with vendors to expedite solutions to problems
Assists and trains junior technicians with complex problems
Must be able to adapt and support new and quickly-changing technologies
Ability to research solutions or information regarding technical issues
Participates in special projects as required
Scheduled after-hours support on rotation basis
Qualification
Required
Must possess advanced knowledge and minimum of two (2) years' experience supporting and troubleshooting highly complex computer and data network systems
High school diploma
2-4 years of practical experience in an enterprise environment
Must be able to routinely lift up to 50 lbs
Strong software and hardware troubleshooting skills
Functional application with Active Directory: user rights, user administration and security
Functional application with Organizational Units management, groups and permissions
Functional application with Microsoft Exchange environments
Functional application with Microsoft Windows 7-10 Professional operating systems
Functional application with Microsoft Office Suite 2007- 365
Functional application with software deployment
Intermediate understanding of TCP/IP and OSI model
Intermediate understanding of VPN clients
Intermediate understanding of network terminology and concepts
Experienced with OS deployment
Experienced with Remote Desktop Protocol
Excellent verbal, interpersonal and written communication skill
Possess advanced problem solving skills
Preferred
Associates degree in related technical discipline
CompTIA A+, Network+ certifications a plus
Company
DHR Health
DHR Health is a healthcare firm that provides cardiology, bariatrics, diabetics, children's hospital and ENT services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Meade
CEO
Carlos Cardenas
CAO
Recent News
HospitalManagement.net
2025-12-22
2025-11-24
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