Dialpad · 15 hours ago
Sr. AI Deployment Manager
Tempe, US
Full-time
Hybrid
Senior Level
5+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As an AI Deployment Manager, you will lead the end-to-end delivery lifecycle of autonomous AI systems for enterprise customers, ensuring clear guardrails and high user adoption.
Telecom & CommunicationsArtificial Intelligence (AI)SaaSBig DataAnalyticsMachine LearningMessagingNatural Language ProcessingPredictive AnalyticsTelecommunicationsUnified CommunicationsVoIP
Responsibilities
Orchestrate a cross-functional team (FDEs, Architects, and Data Scientists) to deliver complex multi-agent systems
Work with customers to map their manual business processes (e.g., "Inbound Lead Qualification") into structured agentic "Skills" and "Tasks."
Lead the "Safety Review" of every deployment. Ensure agents have clear limits on their authority (e.g., "The agent can draft an email but cannot hit 'Send' without human approval")
Define the "Gold Dataset" (the ground truth) for User Acceptance Testing. Manage the process of "grading" AI performance to ensure the agent meets the customer's accuracy requirements before go-live
Oversee the mapping of agent tool-calling to connectors (CRM, ERP, Billing systems), ensuring security and data privacy standards are met
Partner with customer business leads to help showcase the value of our Agents to increase adoption
Define success criteria, capture appropriate data, and report out on successes and failures
Qualification
Required
5+ years in Technical Project Management, preferably in SaaS, CCaaS, or Enterprise AI
You understand the difference between a simple Chatbot and an Agent
You are comfortable discussing 'Context Windows,' 'Hallucination Rates,' and 'Inference Costs'
Experience running sprints in a world where AI logic can be unpredictable
The ability to explain to a non-technical customer why an AI made a specific 'mistake' and how the team is adding a 'control' to prevent it
You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines
You contribute to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun
Preferred
Project management certifications (PMP, CAPM, PRINCE2, PMI-ACP)
Telephony stack knowledge (WebRTC, SIP, SBCs)
Experience deploying chatbots or voice bots at >10K daily conversations
Contributions to open‑source AI agent frameworks
Benefits
Competitive benefits and perks
Robust training program
Company
Dialpad
First in AI. Best in Agentic.
1001-5000 employees
H1B Sponsorship
Dialpad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (12)
2022 (7)
2021 (10)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$450MKey Investors
ICONIQ GrowthSoftBankOMERS Growth Equity
2022-12-21Series F· $50M
2021-12-16Series F· $170M
2020-12-21Series E· $10M
Leadership Team
Craig Walker
Founder & CEO
Brian Peterson
Co-Founder & CTO
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase