PHH Mortgage · 1 day ago
Analyst, Commercial Special Servicing
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $60K/yr
2+ years expPHH Mortgage is a leading non-bank mortgage servicer and originator dedicated to responsible and ethical practices. The Commercial Special Servicing Analyst will manage a portfolio of non-performing commercial mortgage loans, engaging in tasks such as loan analysis, vendor administration, and investor communication.
LendingFinanceProperty & Casualty InsuranceFinancial ServicesInsuranceMortgage
Responsibilities
Review loan accounting and prepare/verify calculations for legal demands
Manage inbound calls and correspondence received from borrowers and internal groups as appropriate
Review property valuation reports from appraisers, brokers, market sources, etc
Review collateral property inspections
Review property operating information received from borrowers and/or property managers
Review commercial loan documents for borrower requirements and covenants
Review performing loan reports to identify commercial loans at risk of transfer to special servicing
Monitor property tax and insurance status for all assigned loan collateral
Serve as main point of contact and liaison with external special servicers
Administer requests from external special servicers
Administer external special servicer and Asset Manager instructions for all posting and disbursement transactions as needed
Maintain system data and reports as needed to ensure accuracy and timeliness
Regularly interact with Company resources in various departments, including offshore
Review servicing agreements for servicer responsibilities, authorities and deadlines
Administer invoices and reports from third-party vendors, including attorneys, inspectors, appraisers, property managers, investigators, receivers, brokers, contractors, title agents, insurance adjusters, etc., as needed
Support Commercial Primary Servicing representatives in borrower outreach efforts, market analysis and investor inquiries, as needed
Comply with all Company requirements for training, compliance, audits and reporting
Anticipate/identify issues that could impact Company/client operations and suggest solutions
Complete other activities and duties as may be assigned
Qualification
Required
Minimum 2 years' experience with defaulted commercial loans
Demonstrated understanding of commercial loan document provisions, including interest accrual, tax and insurance administration, lender advances, etc
Demonstrated understanding of commercial loan covenants and covenant compliance
Demonstrated understanding of CRE income property operating documents such as rent rolls and income statements
Demonstrated effective communication skills, both verbal and written
Demonstrated ability to work independently with minimal supervision
Demonstrated effective problem solving and decision making skills
Demonstrated ability to comply with detailed reporting requirements
Demonstrated ability to work under pressure, meet deadlines and adjust to changing priorities
Demonstrated skills with Microsoft 365 Suite, Adobe applications
Demonstrated skills with loan servicing applications (such as MSP, REALSynergy, Strategy, Enterprise, etc.)
Demonstrated teamwork skills to collaborate with associates in multiple departments
Benefits
Medical, dental and vision
Up to 3% match on 401(k) contributions
Generous paid time off
Company-paid life, accident and disability coverage
Programs for mental, physical and financial wellness
And more
Company
PHH Mortgage
PHH Mortgage provides mortgage lending and servicing solutions.
1001-5000 employees
H1B Sponsorship
PHH Mortgage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Dina Clifton
Director - Office of the CEO
Sandra White
Executive Assistant to Chief Risk Officer
Recent News
2026-02-03
HousingWire.com
2025-11-21
2025-11-21
Company data provided by crunchbase