The Fountain Group · 1 week ago
Sales Operations / Customer Support Analyst
Houston, TX
Full-time
Hybrid
New Grad, Entry Level
$36/hr - $36/hrThe Fountain Group is currently seeking a Sales Operations / Customer Support Analyst for a prominent client. This role focuses on implementing customer support strategies, processing orders, and ensuring effective communication between customers and the sales team.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process
Supports achievement of established targets by overseeing progress and implementing improvement actions as needed
Focuses on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score (NPS)
Processes orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products
Acts as the first port of call for customers’ queries and orders and ensures the resolution of customer issues
Ensures accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc
Supports the Sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools
Implements and maintains customer support processes
Shares functional best practices and lessons learned across the organization
Qualification
Required
Minimum Associates Degree in Business Administration or Finance ideal
Must have experience in SAP/ERP – order processing ownership
Must have experience in Salesforce – data management (pricing, payment terms etc)
Must be efficient in Excel and managing Outlook
Company
The Fountain Group
The Fountain Group is a staffing firm that specializes in rendering contingent workforce solutions to various industries.
Founded in 2001
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jahnavi Patel
Finance Business Partner
Recent News
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