Amplify · 11 hours ago
Project Manager, Customer Experience (Fixed - Term)
United States
Full-time
Remote
Mid Level
$80K/yr - $90K/yr
3+ years expAmplify is a leader in K–12 education, providing innovative curriculum and assessment solutions. The Project Manager for Customer Experience will lead cross-functional projects to ensure teachers can effectively implement Amplify's curriculum, focusing on improving professional development and communication strategies.
EducationEdTechHigher Education
Responsibilities
Integrate deeply into project work to understand priorities, the smoothest path to success, and ensuring timeline and quality expectations are met
Develop and maintain detailed project plans, timelines, and workflows to enable strong tracking from start to finish. Ensure alignment of tools to the size and complexity of the project, as well as stakeholder needs and expectations
Collaborate with team leaders to define realistic milestones and ensure alignment with the overall project
Track the effectiveness and impact of project initiatives. Monitor performance data, analyze trends, and propose data-driven solutions for continuous improvement
Proactively jump in to support urgent needs
Build a deep knowledge of key systems and technologies used in Customer Experience, including but not limited to: Salesforce, Slack, Tableau, Amplify Products, Concur, and Google Suite. Maintain expertise even as systems change or new features are released
Develop communication plans with stakeholders identified and communication needs established
Provide visibility into progress across stakeholder groups, including executives and project team members
Proactively communicate risks or delays and propose mitigation strategies
Coordinate meetings: identify attendees, schedule, develop agenda, facilitate, document. Ensure meetings end with clear next steps tied to goals
Build strong partnerships and collaborate with peers in CX Insights; Customer Success & Development; Design, Training & Development; PD Operations; and other teams at Amplify to drive alignment and successfully execute projects
Deeply understand and map current processes, proactively raising opportunities for improvement, redundancies, or risks to leadership
Effectively define strengths in processes to replicate as well as clearly defining issues to address
Ask questions to drive toward clarity and solutions. Navigate ambiguity with ease, demonstrating adaptability and resilience in uncertain situations. Clarify objectives, establish clear goals, and develop actionable plans to move initiatives forward despite uncertainty
Lead and/or support change management efforts to drive adoption of new processes and initiatives. Communicate effectively with stakeholders to build buy-in, address concerns, and overcome resistance to change. Provide guidance and support to teams throughout the implementation process
Help foster a culture of innovation, creativity, and continuous improvement within the Customer Experience team, encouraging colleagues to contribute ideas, experiment with new approaches, and challenge the operational status quo
Integrate and align your work with team and company priorities, actively contributing to the achievement of these goals
Participate in and/or lead team commitments, including working groups, team meetings, projects, and other initiatives contributing to the overall success of the CX team at large
Flexibly support various initiatives as needed, adapting to the changing needs of the organization and contributing to emerging projects or priorities
Qualification
Required
Bachelor's Degree or equivalent practical experience
3-5 years managing multiple complex projects simultaneously
Strong experience in the K-12 education landscape, such as school operations or Edtech
Experience designing and implementing end to end processes from a stated goal or outcome
Experience effectively managing and prioritizing multiple projects to meet deadlines
Experience building data visualizations that help communicate progress and drive decision making
Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications medium to a wide variety of audiences
Tech and data savvy - exceptional with Google, Apple, and/or Microsoft office suites (e.g. word processing, excel/sheets, slides/decks); proficient in Salesforce and similar platforms; and eager and able to pick up any new technology or software with ease
Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations
Preferred
Certification in project management or related process
Experience using project management tools
Experience with projects that impact a large number of stakeholders (e.g. rolling out a training to be delivered to thousands of team members or rolling out new systems to be used by a large department)
Benefits
401(k) plan
Competitive health insurance and mental health options
Basic life insurance
Paid time off
Parental leave
Access to best-in-class development programs
Company
Amplify
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and formative assessment.
1001-5000 employees
H1B Sponsorship
Amplify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (5)
2022 (9)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$215MKey Investors
Cox EnterprisesA-Street Ventures,Learn Capital
2023-05-23Series C
2021-10-26Series Unknown· $215M
Leadership Team
Nathan Potter
Senior Vice President Engineering
Philipp Legner
VP of Mathigon
Recent News
Google Patent
2024-11-02
Company data provided by crunchbase