Cynet Systems · 1 month ago
Inside Sales - Customer Support
Raleigh, NC
Full-time
Onsite
Mid Level
3+ years expCynet Systems is a company seeking an Inside Sales - Customer Support professional. The role involves executing daily customer activities, managing orders, and providing timely responses to customer inquiries while ensuring on-time delivery and effective communication with clients.
Human ResourcesEmploymentRecruitingStaffing Agency
Responsibilities
Responsible for the execution of daily customer activities including order entry and tracking; order management with local business units, including timely response to customers inquiries with appropriate client solution; quantify and resolve customer complaints and needs with little supervision
Utilize client tools and processes including product configuration tools, order entry and business systems
Responsible for order tracking and communication of on-time customer delivery
Coordinate input from other client product groups to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects and respond effectively to changes in priorities
Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability
Execute change orders and expedite collection of overdue invoices
Qualification
Required
Three (3) years of customer support experience
Must have knowledge and skill in utilization of CRMs and web portals
Proficient in Microsoft Suite (Word, PowerPoint, Excel)
Preferred
General knowledge of Power Transmission & Distribution products/systems, and Power Generation
Previous experience with business-to-business customer support
Knowledge of programs such as SAP and SFDC (Salesforce.com)
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
Company data provided by crunchbase