Merge IT · 1 day ago
IT Incident Technician
Manhattan, NY
Contract
Onsite
New Grad, Entry Level
$22/hr - $22/hrMerge IT is seeking an IT Incident Technician to support their enterprise-level client in New York City. The role involves troubleshooting and diagnosing software issues, managing incidents, and maintaining documentation to enhance the efficiency of the global service desk.
Enterprise SoftwareOutsourcingHuman ResourcesMarketingCRMEnterprise Resource Planning (ERP)Marketing AutomationStaffing Agency
Responsibilities
Troubleshoot, repair, install, and maintain software applications & infrastructure
Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications
Provide support for operating system drivers, software and firmware
Provide support to users for home connection and work from home set up – laptop or personal laptop + virtual machine
Ensure that policies and procedures are followed, communicated, and adhered to
Create and maintain support documentation
Interacting with other support groups (local and global) within the firm across multiple platforms
Record and manage all Incidents and requests in ticket-tracking system
Proactively inform management of trends, significant problems and expected delays
On-call – Participate in rotating schedule providing afterhours and weekend support
Take initiative to stay current on technology and participate in training programs
Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc
Qualification
Required
12-month contract
Onsite in Midtown and Downtown Manhattan locations
Drug & Background required
Troubleshoot, repair, install, and maintain software applications & infrastructure
Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications
Provide support for operating system drivers, software and firmware
Provide support to users for home connection and work from home set up – laptop or personal laptop + virtual machine
Ensure that policies and procedures are followed, communicated, and adhered to
Create and maintain support documentation
Interacting with other support groups (local and global) within the firm across multiple platforms
Record and manage all Incidents and requests in ticket-tracking system
Proactively inform management of trends, significant problems and expected delays
On-call – Participate in rotating schedule providing afterhours and weekend support
Take initiative to stay current on technology and participate in training programs
Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc
Company
Merge IT
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-04-15
Company data provided by crunchbase