RICEFW Technologies Inc · 12 hours ago
Technical Support Specialist
Augusta, ME
Contract
Onsite
New Grad, Entry LevelRICEFW Technologies Inc is implementing the Maine eCourts case management system across the state of Maine. The Technical Support Specialist will provide on-site technical support to clerks of court, troubleshoot user difficulties, and analyze training needs to ensure a smooth transition to the new system.
ConsultingBig DataInformation TechnologyBusiness Intelligence
Hiring Manager
Bharat Oberoi
Responsibilities
Provide accurate and complete answers to general use and environment questions in a timely manner
Serve as the point of contact for technology support and services
Serve as the point of integration between the business functions of the department and the technology requirements of the department
Provide desktop computer support
Ensure that all work is documented for future reference
Follow quality standards
Ensure effective and reliable backups are being performed
Proactively address customer needs
Communicate accurate and useful status updates
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software
Investigate user problems, identify their source, determine possible solutions, test and implement solutions
Ability to work in a team environment
Strong communication skills; both written and spoken
Investigate user problems, identify their source, determine possible solutions, test and implement solutions
Qualification
Required
Trouble Shooting with end users
Customer Service Skills
Microsoft Products
Provide comprehensive technical support during the statewide Maine eCourts implementations
Using written training materials and court knowledge bank resources
Provide on-site support to clerks of court at multiple court locations
Troubleshoot user difficulties
Provide instruction
Identify potential system functional limitations for the project management team
Analyze technical ability and training needs of users
Combine technical proficiency with keen interpersonal skills
Demonstrate an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism
Travel required statewide
Home base of Augusta area (Maine) is preferred
Provide accurate and complete answers to general use and environment questions in a timely manner
Serve as the point of contact for technology support and services
Serve as the point of integration between the business functions of the department and the technology requirements of the department
Provide desktop computer support
Ensure that all work is documented for future reference
Follow quality standards
Ensure effective and reliable backups are being performed
Proactively address customer needs
Communicate accurate and useful status updates
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software
Investigate user problems, identify their source, determine possible solutions, test and implement solutions
Ability to work in a team environment
Strong communication skills; both written and spoken
Company
RICEFW Technologies Inc
RICEFW Technologies Inc.
Founded in 2007
201-500 employees
H1B Sponsorship
RICEFW Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (42)
2023 (75)
2022 (68)
2021 (58)
2020 (24)
Funding
Current Stage
Growth StageCompany data provided by crunchbase