NEOGOV · 1 day ago
Program Specialist 2 - Fingerprint Record Office
Thurston County – Olympia, WA
Full-time
Hybrid
Mid Level
$45K/yr - $60K/yr
4+ years expNEOGOV is the primary agency charged with overseeing public K–12 education in Washington state. They are seeking a Program Specialist 2 for the Fingerprint Record Office, responsible for processing fingerprint-based background checks and providing assistance regarding fingerprint laws and regulations.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Responding to and resolving customer service inquiries regarding fingerprint processing, rules, regulations, policies and procedures
Communicate with the Washington State Patrol (WSP) and Federal Bureau of Investigations (FBI) to obtain information regarding processing status of specific fingerprint records, general processing information and to resolve issues
Assist the school districts, private schools, college/universities, and general public with interpreting fingerprint laws, rules and regulations, policies and procedures
Review and process confidential criminal history records. Requires maintenance of an internal database in which a high degree of accuracy is critical
Review criminal history records to prepare information for dissemination and removal of exempt information as required by law
Generate reports and correspondence in various formats for internal and external stakeholders
Coordinate with school districts, private schools and applicants to ensure successful completion of fingerprint submission and completed processing. Process fingerprint cards and coordinate resubmission of fingerprints as required
Manage the completion of federal security training required for those with authorized access to fingerprint data. Maintain databases and reports showing various degrees of completion status
Qualification
Required
High School Diploma or GED equivalent. Additional education may substitute for customer service experience on a year for year basis
Four (4) years of experience providing assistance to customers regarding inquiries, complaints and problem solving
Experience using Microsoft Office Suite software: Outlook, Word, and Excel
Preferred
An associate's degree or other education beyond high school is desired
Excellent organizational skills and attention to detail; ability to maintain accurate files, logs and reports
Ability to maintain a high degree of confidentiality
Experience organizing and prioritizing necessary workloads
Experience working both independently and collaboratively within a team
Experience showing a high standard of professionalism and customer service in all interactions
Benefits
Health, dental and life insurance
Retirement and an optional deferred compensation program
Medical flexible spending account
Dependent care assistance
Washington State Employee Assistance Program
Public Service Loan Forgiveness
Paid holidays
Sick leave
Vacation (annual leave)
Military leave
Bereavement leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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