Amplify · 18 hours ago
Systems Lead, Customer Experience
United States
Full-time
Remote
Senior Level
$90K/yr - $105K/yr
5+ years expAmplify is a pioneer in K–12 education, providing innovative curriculum and assessment solutions. The Systems Lead will serve as a strategic connector between Customer Experience sub-teams and Business Systems & Data organizations, driving alignment and managing a portfolio of systems initiatives.
EducationEdTechHigher Education
Responsibilities
Lead the full portfolio of systems work (projects, enhancements, BAU) for your CX sub-team
Partner with CX leadership, Business Systems, and Data to sequence, prioritize and resource work aligned to department goals and enterprise strategy
Ensure that roadmap commitments reflect realistic feasibility, capacity, dependencies and business impact
Surface early risks and proactively negotiate tradeoffs based on value, complexity and constraints
Evaluate and articulate the business value, cost, effort, and ROI of proposed initiatives to support clear prioritization and informed tradeoff decisions
Own the end-to-end requirements lifecycle, from articulation to validation to signoff
Implement and champion standardized requirements frameworks (including clarity of business problem, end-user needs, process maps, workflows, acceptance criteria, and edge cases)
Facilitate solution discovery, ensuring both business and technical stakeholders share the same mental model
Ensure all work meets the jointly defined Readiness Standards before entering a sprint, reducing rework, cycle time and misinterpretation
Validate prototypes and early builds, ensuring transparent stage gates and alignment before development proceeds
Assess the cost-benefit and operational ROI of proposed solutions and alternatives as part of feasibility and scope discussions
Act as the translator between business needs and technical realities, enabling clear and confident decision-making
Synthesize complex information into concise, actionable guidance for cross-functional partners
Anticipate misalignment risks early, addressing ambiguities, assumptions and edge cases before they become blockers
Create communication plans for project updates, release readiness, rollout timelines, training, and post-launch adoption
Provide coaching, prioritization, and quality oversight to the Business Systems & Data Analyst assigned to your functional area
Build analyst capability in requirements drafting, process mapping, QA, and stakeholder facilitation
Provide direction, prioritization, and support to the Business Coordinator (if assigned), ensuring consistent workflows and alignment across all lead domains
Model healthy cross-functional engagement and systems thinking
Develop strong working knowledge of the systems, tools, data models, and operational workflows within your CX domain
Partner with Data to ensure reporting, dashboards, and data definitions support operational clarity and business visibility
Identify systemic issues, recurring friction points, and opportunities for simplification and automation
Ensure changes are documented, trained, and embedded into CX operations
Qualification
Required
5+ years in a systems, product, operations, or project leadership role straddling business and technical teams
Demonstrated success in requirements gathering, process mapping, and solution design with technical partners
Strong analytical and problem-solving skills; able to synthesize disparate information into decisions
Experience leading cross-functional initiatives with multiple stakeholders and competing priorities
Strong project management capabilities (clarity of scope, timelines, dependencies, risks)
Demonstrated ability to assess value, cost, effort and ROI to guide prioritization and investment decisions
Excellent communication and facilitation skills—able to translate complexity into clarity
Prior experience working with Salesforce, Gainsight, Tableau, or similar systems
Track record of building trusting relationships across teams
Preferred
Experience in EdTech, K–12 curriculum, or customer experience organizations
Experience managing or coaching Business Analysts
Formal training in Agile, Human-Centered Design, or requirements engineering
Strong familiarity with data visualization and operational reporting needs
Benefits
401(k) plan
Competitive health insurance and mental health options
Basic life insurance
Paid time off
Parental leave
Access to best-in-class development programs
Company
Amplify
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and formative assessment.
1001-5000 employees
H1B Sponsorship
Amplify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (5)
2022 (9)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$215MKey Investors
Cox EnterprisesA-Street Ventures,Learn Capital
2023-05-23Series C
2021-10-26Series Unknown· $215M
Leadership Team
Nathan Potter
Senior Vice President Engineering
Philipp Legner
VP of Mathigon
Recent News
Google Patent
2024-11-02
Company data provided by crunchbase