Georgetown University · 4 hours ago
Assistant Vice President of IT Service Management
Greater Madison Area
Full-time
Hybrid
Director/Executive
$104K/yr - $203K/yr
12+ years expGeorgetown University is a prestigious institution located in the nation’s capital, offering rigorous academic programs and opportunities to engage with Washington, D.C. They are seeking an Assistant Vice President of IT Service Management to lead the vision, strategy, governance, and operational excellence of their IT service delivery model. This role involves ensuring IT services align with university needs, managing the IT Service Management team, and driving continuous service improvement.
EducationHigher EducationUniversities
Responsibilities
Define and articulate the strategic vision for IT Service Management, aligning it with the overall IT and University strategies
Drive the adoption of best practices and continuous service improvement (CSI) across the IT organization
Lead and manage the IT Service Management team, fostering a culture of accountability, collaboration, and high performance
Establish and maintain a comprehensive service catalog and service level agreements (SLAs) with business units
Oversee the management of IT incidents, problems, and changes to minimize service disruption and ensure timely resolution
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
12+ years of progressive experience in IT operations, service delivery, or IT service management, with at least 5-7 years in a senior leadership role (e.g., Director, Senior Manager, AVP) overseeing ITSM functions in a large, complex organization
Proven expertise in IT Service Management frameworks, particularly ITIL v3 or ITIL 4 certifications (e.g., ITIL Expert, ITIL Master) are highly desirable
Demonstrated experience in implementing and optimizing ITSM tools (e.g., Fresh Service, Service Cloud, ServiceNow, Jira Service Management etc)
Strong track record of driving process improvement, automation, and organizational change within an IT environment
Exceptional leadership and people management skills, with the ability to inspire, motivate, and develop a diverse team
Strategic thinker with strong analytical and problem-solving abilities
Excellent communication, presentation, and interpersonal skills, capable of influencing stakeholders at all levels
Deep understanding of IT infrastructure, applications, and security principles
Strong customer-centric mindset with a focus on delivering high-quality user experiences
Ability to manage complex projects and initiatives simultaneously
Preferred
Master's degree (MBA or equivalent) strongly preferred
Benefits
Medical
Dental
Vision
Disability and life insurance
Retirement savings
Tuition assistance
Work-life balance benefits
Employee discounts
An array of voluntary insurance options
Company
Georgetown University
Georgetown University is an academic and research institution.
5001-10000 employees
H1B Sponsorship
Georgetown University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (89)
2023 (90)
2022 (77)
2021 (38)
2020 (52)
Funding
Current Stage
Late StageTotal Funding
$13.74MKey Investors
"US Department of Commerce, Economic Development Administation"Hyundai Hope On WheelsAndrew W. Mellon Foundation
2023-11-09Grant· $0.75M
2022-09-27Grant· $0.3M
2019-12-18Grant· $1M
Leadership Team
Bryan Alexander
Senior Scholar
Deus Bazira
Inaugural Director, Georgetown Global Health Institute
Recent News
2026-01-22
Company data provided by crunchbase